The job below is no longer available.
You might also like
in Rocklin, CA
Merit America • 2d agoUrgently hiring 3.3 mi Use left and right arrow keys to navigate- $21.00
Verified per hour Five Below • 22d agoUrgently hiring Use left and right arrow keys to navigate - $16.75
Verified per hour 
$1,100 - $1,400Verified per week M&R Trucking Specialists • 9d agoUrgently hiring 19.9 mi Use left and right arrow keys to navigate- CEDARS-SINAI • 3d ago
Urgently hiring 18.4 mi Use left and right arrow keys to navigate
Seasonal Customer Support Fraud Specialist I - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | ROCKLIN, CA ROCKLIN, California |
About this job
Job Description
Be creative. Take risks. Do what’s right. Stay focused on customers. That’s the vision that sets Gap Inc. apart from the very beginning. We do more than sell clothes. We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Are you ready for a Bright career move?
About Gap Inc.
Gap Inc. is a leading global retailer offering clothing, accessories, and personal care products for men, women, and children under the Gap, Banana Republic, Old Navy, Athleta, and Intermix brands.Gap Inc. products are available for purchase in more than 90 countries worldwide through about 3,300 company-operated stores, over 400 franchise stores, and e-commerce sites. For more information,
As a Seasonal Customer Support Fraud Specialist, you will review on-line orders to minimize and prevent loss. You will take inbound calls from customers and internal partners and call out to customers and financial institutions to verify payment information. You will work under general supervision and demonstrate the ability to problem solve and make sound decisions based on information obtained through research and thorough analysis.
Your responsibilities:
• Research and resolve (clear, cancel, customer/bank-follow-up) orders utilizing fraud tools.
• Make outbound and receive inbound calls to limit fraud.
• Resolve customer issues while following the department guidelines for verification.
• Perform routine account activity review of high risk transactions.
• Follow standard procedures and action plans to reduce exposure on suspect items and/or transactions.
• Strong ability to manage difficult situations with customers coupled with an expe
rtise in answering inquiries and providing information to customers.
Gap, Inc. provides a casual and fun environment for employees so they can focus on providing great service to our customers.
Qualification
• High School Diploma or equivalent with some college preferred.
• 1 to 3 years of customer service call center experience.
• Banking or financial services experience a plus.
• Ability to multi-task and work in a fast paced, phone environment with professionalism, courtesy and tact.
• Excellent oral, written and interpersonal communication skills.
• Keen attention to detail is a must.
• Are focused on the customer.
• Computer skills and familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools.
• Fluency in Windows Operating Systems and Microsoft Office tools.
Be creative. Take risks. Do what’s right. Stay focused on customers. That’s the vision that sets Gap Inc. apart from the very beginning. We do more than sell clothes. We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Are you ready for a Bright career move?
About Gap Inc.
Gap Inc. is a leading global retailer offering clothing, accessories, and personal care products for men, women, and children under the Gap, Banana Republic, Old Navy, Athleta, and Intermix brands.Gap Inc. products are available for purchase in more than 90 countries worldwide through about 3,300 company-operated stores, over 400 franchise stores, and e-commerce sites. For more information,
As a Seasonal Customer Support Fraud Specialist, you will review on-line orders to minimize and prevent loss. You will take inbound calls from customers and internal partners and call out to customers and financial institutions to verify payment information. You will work under general supervision and demonstrate the ability to problem solve and make sound decisions based on information obtained through research and thorough analysis.
Your responsibilities:
• Research and resolve (clear, cancel, customer/bank-follow-up) orders utilizing fraud tools.
• Make outbound and receive inbound calls to limit fraud.
• Resolve customer issues while following the department guidelines for verification.
• Perform routine account activity review of high risk transactions.
• Follow standard procedures and action plans to reduce exposure on suspect items and/or transactions.
• Strong ability to manage difficult situations with customers coupled with an expe
rtise in answering inquiries and providing information to customers.
Gap, Inc. provides a casual and fun environment for employees so they can focus on providing great service to our customers.
Qualification
• High School Diploma or equivalent with some college preferred.
• 1 to 3 years of customer service call center experience.
• Banking or financial services experience a plus.
• Ability to multi-task and work in a fast paced, phone environment with professionalism, courtesy and tact.
• Excellent oral, written and interpersonal communication skills.
• Keen attention to detail is a must.
• Are focused on the customer.
• Computer skills and familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools.
• Fluency in Windows Operating Systems and Microsoft Office tools.
Your Privacy Choices