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in Alpharetta, GA

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Hours Full-time, Part-time
Location Alpharetta, GA
Alpharetta, Georgia

About this job

COMPANY DESCRIPTION

Our vision at Headway Workforce Solutions is to set the standard for the Human Capital profession by sourcing, recruiting and placing great people with great companies. Headway‘s client focused approach provides both job seekers and employers with a high-touch, best-in-class service model.

At Headway, we strive to be a job seeker‘s career agent by guiding, advising and placing them in the best positions and organizations based on their particular goals.

At Headway, our Character , Commitment and Passion , to both candidates and clients, are the foundation of the company’s culture. These principles allow our employees to be more responsive, flexible and customer-centric so we can focus on building strategic value for our client-partners human capital.

JOB DESCRIPTION

We're currently seeking a Customer Service Coordinator 2 for a contract opportunity in Alpharetta, GA. This is a great opportunity to work with one of the world’s leading suppliers of a wide range of products, solutions and services in the field of energy technology.

Daily Responsibilities Include:

• Min 5-10 yrs experience with customer service, data entry and/or other related accounting areas. Proven ability to deal with customer concerns via telephone in a friendly and positive manner, to include listening to the nature of concern, demonstrated problem solving.
• Bachelor degree may be required.
• Perform all tasks to ensure that the customer is taken care of promptly and efficiently
• Evidence of excellent verbal and written communication skills
• Recognized ability to work independently and as a member of a functioning team
• Solid working knowledge of Excel, Word, Outlook; ability to multi-task;
• Min 3-5 yrs experience with SAP order entry
• Knowledge of industry business and processes desired.

Key Job Responsibilities
• Prepare quotations for mining customers. Work within established guidelines for customer pricing.
• Process order entry for new orders and change orders for established mining customers.
• Work with mining procurement to initiate POs to other Siemens businesses and third party vendors.
• Provide open order status/reports to mining customers.
• Process invoices, including credit memos and cancellations.
• As required, help to resolve customer disputes regarding billing by working with the collections group, operations, sales and other Siemens stakeholders

Qualifications:
  • High school diploma or equivalent


ADDITIONAL INFORMATION

This is a 6+ month contract position.