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Part time - Virtual Seasonal Customer Service Associate - Virginia
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Virginia Richmond, Virginia |
About this job
WORK FROM HOME AT THE VIRTUAL CONTACT CENTER
This position is only open to candidates who live in Virginia.
Who We Are
Since 1994, Amazon has evolved from a single retail website to become a global development platform as well as an e-commerce and publishing partner. Innovation is in our DNA, and we constantly seek out the world’s brightest technology minds to research and develop new solutions to improve the lives of our customers: shoppers, sellers, content creators, and developers around the world. Because that's what being Earth's most customer-centric company is all about, and it's still Day One at Amazon.
Job Description
This is a Seasonal Work From Home Customer Service Associate position. The ideal Seasonal Work from Home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research. You will think outside the box, solve problems, answer questions, and resolve concerns presented by our Amazon customers. Our customers contact us primarily by phone and we hope you can help us deliver customer obsessed results.
This is an hourly position, pay rate nationwide is $10.00 per hour and you will have a bonus opportunity, and dedicated resources to support your ongoing growth and development.
Seasonal employees may remain with Amazon in a temporary capacity for up to six months, depending on business need. There may be opportunities for regular long term employment.
Hours for all staff increase substantially during our peak season (Thanksgiving through mid-January). A few weeks before and after December 25 is our busiest time.
Our Virtual Contact Center is open from 3AM – Midnight Pacific Time. Schedule flexibility is required and expected, as available shifts include days, afternoons, and evenings, typically one or both weekend days, and occasional overtime. If you’re a student or in the military, we’ll do our best to work around your school/military schedule.
Your home address must be in the state of Virginia. Any applicants with home addresses outside of hiring states will not be considered.
Technical Requirements:
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority/Female/Disability/Vet
IMPORTANT: Applicants living or applying for work in Minnesota should not include date of birth information when completing the application. Instead, enter 01/01/1900 in the date of birth field in the Contact Information section.
This position is only open to candidates who live in Virginia.
Who We Are
Since 1994, Amazon has evolved from a single retail website to become a global development platform as well as an e-commerce and publishing partner. Innovation is in our DNA, and we constantly seek out the world’s brightest technology minds to research and develop new solutions to improve the lives of our customers: shoppers, sellers, content creators, and developers around the world. Because that's what being Earth's most customer-centric company is all about, and it's still Day One at Amazon.
Job Description
This is a Seasonal Work From Home Customer Service Associate position. The ideal Seasonal Work from Home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research. You will think outside the box, solve problems, answer questions, and resolve concerns presented by our Amazon customers. Our customers contact us primarily by phone and we hope you can help us deliver customer obsessed results.
This is an hourly position, pay rate nationwide is $10.00 per hour and you will have a bonus opportunity, and dedicated resources to support your ongoing growth and development.
Seasonal employees may remain with Amazon in a temporary capacity for up to six months, depending on business need. There may be opportunities for regular long term employment.
Hours for all staff increase substantially during our peak season (Thanksgiving through mid-January). A few weeks before and after December 25 is our busiest time.
Our Virtual Contact Center is open from 3AM – Midnight Pacific Time. Schedule flexibility is required and expected, as available shifts include days, afternoons, and evenings, typically one or both weekend days, and occasional overtime. If you’re a student or in the military, we’ll do our best to work around your school/military schedule.
Your home address must be in the state of Virginia. Any applicants with home addresses outside of hiring states will not be considered.
- High School Diploma or equivalent
- Basic typing, phone, and computer navigation skills
- Ability to navigate the Internet, email, and Instant Messenger tools
- 1+ years in a service environment dealing with the public
- Distraction free workspace
- Ability to participate and complete mandatory training (this schedule may be different from your production schedule upon hiring)
- Ability to complete I9 work authorization paperwork in person.
- Ability to take any shift Sunday through Saturday from 3:00am to Midnight Pacific Time zone
Technical Requirements:
- High speed hard wired internet (10 MB/second, no WiFi)
- Compatible security software
- Landline phone line for work only
- For PC, Windows 7 or 8, Windows Auto Update, & 64-bit Operating system
- Microsoft Security Essentials (Windows 7): http://windows.microsoft.com/en-us/windows/security-essentials-download
- Windows Defender (Windows 8): http://windows.microsoft.com/en-us/windows/turn-windows-defender-on-off
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority/Female/Disability/Vet
IMPORTANT: Applicants living or applying for work in Minnesota should not include date of birth information when completing the application. Instead, enter 01/01/1900 in the date of birth field in the Contact Information section.