You might also like
in Columbus, OH
Cluster IT Manager - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Columbus, OH Columbus, Ohio |
About this job
The Cluster IT Manager will provide IT leadership to the properties within the cluster including effectively communicating, managing and delivering IT Systems and procedures that comply with Corporate and Brand IT standards. The Team Member will be responsible for following project plans under the direction of the Area IT Manager to ensure the implementation and upgrades of major systems are completed on-time and within budget.
What will it be like to work for this Hilton Worldwide Brand?
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.
If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.
What will I be doing?
This person will be responsible for the Cleveland and Columbus Ohio Hilton.
The Cluster IT Manager will support the hotels through the use of business solutions using Technology including installing, diagnosing, repairing, maintaining, and upgrading all hardware to ensure optimal performance. The Team Member will troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance as required
Other key priorities are listed below:
Research and identify business opportunities for technology and report findings and conclusions to upper management
Assist in setting the overall technical vision of cluster properties
Evaluate property needs and technology solutions to improve profit and/or efficiency
Maintain documentation on team site for each cluster property
Prepare a weekly status report of all activities in hotels and the cluster
Publish and update the schedule on the cluster team site
Conduct quarterly meetings with each General Manager and submit the minutes to the Area IT Manager and Regional IT Director
Participate in Executive Committee, departmental and operations meetings as appropriate
Attend Regional IT meetings
Complete IT-related projects for cluster properties as directed
Work within the constraints of each property IT budget as prepared by the Area IT Manager
Work as a member of the IT team to accomplish goals and objectives
Setup and maintain computer software and hardware for Team Members
Administrator of hotel systems
Direct, setup, maintain, and monitor property servers; including backups, property LAN performance, telecom systems, user workstations
Setup users in Identity Manager and assist with registration as required
Log all IT issues in ticketing software used by Hilton Support Center (HSC); monitor and update tickets as required
Direct the on property first line support calls to HSC; and ensure all support calls are logged in the HSC's ticketing system
Work with the HSC to ensure the timely resolution of IT issues as appropriate
Act on support calls passed by HSC for systems and applications not supported by HSC or that require onsite activity by Custer IT
Use initiative within parameters of authority and escalate issues to Area IT Manager, as appropriate
Use network monitoring tools to perform periodic health check of systems
Conduct user training sessions, as required
Oversee proper controls to ensure hotels comply with SOX, PCI and PABP security requirements
Oversee and evaluate systems to ensure hotels comply with corporate and brand standards
Complete IT-related projects (process, function, budgets, etc.) as directed
Assess actual performance against standards to determine whether the cluster (department, team, project) is on target to reach goals and take corrective action as necessary
Ensure the business plan is being followed and goals are being achieved, provide feedback accordingly
Enforce policies and procedures that will improve the overall operation and effectiveness of the department, property and Company
Operate within establish budgetary parameters
Implement and manage departmental processes and procedures to ensure strategies and directives of the department are carried out in accordance with department and company objectives
Communicate important and necessary information to Team Members via email, memos, reports and phone calls
Leverage effective partnerships with preferred vendors, corporate IT, and hotel Team Members
Inform senior management of the department's progress and advise on key issues to facilitate the decision making process
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
High School Degree/GED
A minimum of one (1) year of experience in the Hospitality industry OR Information Technology Experience
Professional experience
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
BA/BS Bachelor's Degree in the Information Technology field
A minimum of five (5) years of professional experience
A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles
In depth knowledge of Microsoft Operating systems
Microsoft or Cisco certification
Experience administering networks in a Windows Server and Workstation environment preferably in an environment with more than fifty (50) nodes and two (2) or more domains. (Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations)
Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall & VPN applications (applicable Microsoft network admin certifications (MCSA or MCSE)
Experience with Hospitality related applications and systems, such as PMS, POS, Keycard, PBX, and Voicemail
Ability to troubleshoot hardware and software problems
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
EOE/AA/Disabled/Veterans