Customer Service Representative - Full-time / Part-time

We have a full-time/part-time opening for a Customer Service Representative.

Must be able to work various shifts per week.

Manpower is currently recruiting for a Customer Service Representative for one of our clients in Brooklyn, NY! Job Responsibilities: *The Customer Sales Associate is a trusted advisor to customers who identified their needs and helps to resolve parts or equipment issues with sale and timely delivery of quality parts and solutions offerings. *They are responsible for processing customer orders and responding to their inquiries, questions or complaints regarding Parts services and finds solutions to ensure customer satisfaction and future sales. *They have solid understanding product offerings, achieving sales goals and administer order management processes. *Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions. *Engage every customer when they enter store, before they reach the counter ("10 ft /10 seconds in store" rule of engagement) *Provides technical support to customers. *Drives sales by having maintaining current knowledge of all portfolio offerings and leverage technical knowledge to provide value propositions to the customer and drive sales *Drives sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders. *Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies. *Enter all orders as quotes * Makes outbound calls including marketing new products. *Generates lead sheets for Account Managers *Occasionally visits external customers to better understand their needs and potential sales opportunities in future. *Parts identification and troubleshooting, beyond OEM parts. *Identify items which meet the needs uncovered during conversations with customers in store, on phone and at customer site and submit them for addition to showroom portfolio. *Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery - entering quotes and invoices and follow through on fulfillment. *Helps plan store customer and vendor events. *Completes training as required, including safety training, certification and testing. *Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job *Understand and execute processes and standard work. *Identify new opportunities for process improvements. Requirements: *High School Diploma or equivalent. *Technical customer service experience preferred. *Cold calling experience preferred. *Some sales experience a plus. Hours: Flexibility to work overtime/weekends, as required. Contract Length: 3 months Pay: $13.00/hour If you are interested in this position please apply and go to www.manpowerjobs.com and create a profile with us! Should your qualifications match that of the position, the recruiter will contact you. If you have additional questions, please contact the recruiter: Sandhya Saeman Email: sandhya.saeman@manpowergroup.com Phone: 414-982-1959 ex.350 When emailing or calling, please reference Advert ID# 237875 NOTE: Please DO NOT contact your local manpower office directly, as this position is not being serviced out of that office, please reach out to the recruiter listed above. Manpower is an Equal Employment Opportunity (EEO) Employer.