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Hours Full-time, Part-time
Location carson city, Nevada

About this job

Typical Knowledge and Skills:

* Communication and Influence: Requires verbal and written communication skills to convey information that may be somewhat complex, and/or to others who may have limited knowledge of the subject in question. Role may require basic negotiation and influence, cooperation, tact and diplomacy skills.

* Analytical Thinking: The ability to systematically gather information from a variety of resources. Analyze information, identify implications of data and draw appropriate conclusions. Generate viable, alternative solutions to a question or problem, and evaluate the consequence of choosing each alternative.

* Interpersonal Relations: The ability to develop and maintain professional, trusting, positive relationships with all levels of staff, customers and vendors.

* Diversity Awareness: The ability and willingness to be aware of, understand, respect and value the diverse culture, ethnic, gender, age, education, professional, backgrounds and styles of others and to adapt ones own behavior based on that understanding.

* Customer Focus: The ability and willingness to provide excellent service to external/internal customers. This includes seeking to meet customer needs, expectations and demands quickly and effectively while remaining calm and professional. Reviewing external/internal customer complaints and taking action to reconcile the situation while treating the customer as valuable and instilling the same in their Team.

* Drive and Dependability: The ability and willingness to demonstrate eagerness, enthusiasm, optimism, and passion when working. This includes demonstrating commitment, persistence, and heightens personal effort in the face of obstacles and adversity. Pursuing excellence for self and organization, having a sense of urgency, possessing ambition and inspiring others.

* Stress Tolerance and Flexibility: The ability to work productively and effectively in a fast paced,stressful, demanding, and/or ambiguous work environment.

* Delegating and Directing: The ability and willingness to delegate the authority to complete work activities, giving clear direction to assigned tasks while monitoring performance against a predetermined deadline to ensure quality and timely completion of assignment.

* Planning: The ability to set priorities, plan, and coordinate work activities. This may include developing plans with long-range horizons based upon a sound knowledge of Harbor Freight Tools expectations.

* Team Building: The ability to motivate and guide others to work hard by building a sense of teamwork and commitment. This includes clear communication and reinforcing aims and goals of team, unity, cooperation and excellence.

* Communication: The ability to speak clearly and politely to management, associates and customers when conveying information. Always using correct grammar when speaking and never using slang terms, while targeting the amount, style and content of the information to the needs of the receiver.

Supervision Received:

Supervisor provides general direction. Operations Manager independently determines and develops approach to solutions. Work is reviewed periodically (typically at major points in the assignment) and once complete to ensure objectives have been met.

Supervision Provided:

Has direct responsibility of customer contact and manages the daily operations of a store through direct supervision of non-exempt/hourly associates.

Impact of Operations Manager Decision:

Decisions are moderate in nature, influencing project schedules, operations or customer satisfaction. Errors are detected and corrected with relatively minor financial impact or effect on projects, operations or customer relationships. May require involvement beyond immediate work group to correct.

Scope of Impact:

Decisions affect own work and the work of others within the department, unit, and/or project.

Minimum Requirements:

* Legal age: 18 years old

* Education or Equivalent Experience: Technical, Trade, Vocational Degree or 2 years Management

* Supervisor/Managerial Experience: 2 years

* Function Specific Experience: 2 years

* Certification Requirements: May require a valid State drivers license and/or Fork Lift Certification

Working Conditions:

Work is performed in an area that is adequately lighted and ventilated.

Specific physical characteristics and abilities are required to perform duties such as above-average agility and dexterity; and long periods of walking, standing, bending or carrying moderately heavy items.