eCommerce Fulfillment Associate

REPORTS TO: Store Manager

OBJECTIVE:

To ensure customers receive their correct eCommerce orders in good condition and on schedule.

KEY RESPONSIBILITIES:

In a timely manner pull and pack merchandise from the sales floor to fulfill eCommerce Orders by using order reports downloaded from store computer

Operate computer system to complete the pull of orders and print shipping labels

Troubleshoot and problem solve when necessary

Ensure customer service when packing the orders (pack neatly, correctly, label information correctly and sign off on the completion, personally sign and include thank you cards with each order)

Maintain knowledge of the sales floor and departments

Maintain a clean and neat eCommerce work area

Ability to work independently and efficiently

Effective verbal and written communication skills (clear and concise)

Willingness to consult multiple resources to obtain answers

Multi-task efficiency

Strong organizational and time management skills

Retail experience is a plus

Ability to lift up to 30 pounds

Ability to work a flexible schedule

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