Patient Account Representative - Full-time / Part-time

Patient Account Representative

Perform resolution-oriented billing and follow-up to achieve cash recovery and A/R resolution goals of assigned hospital receivables.



Availability to work a minimum of 40 hours per week, Monday through Friday

Effectively plans daily workload for maximum impact

Daily navigation of multiple software applications

Work in an independent and self-motivated manner to maximize daily efficiency



Principal Accountabilities:



Completes timely billing and follow-up on assigned accounts, in a compliant manner

Identifies trends and their root causes within assigned inventory

May assist with administrative duties fundamental to successful project operations

Maintains an appropriate level of productivity, as defined by project guidelines

Available to reliably train new associates in proper execution of job duties, in accordance with company expectations

Completes work accurately and timely with appropriate documentation

Assists in maintaining harmony between the client staff and project team members

Serves as a role model to the overall company image

Uses Excel as a standard method for internal and external reporting

Knowledge and Skills:



High School education or equivalent work experience desirable

Previous experience in acute healthcare receivables

Familiarity with medical terminology

Working knowledge of industry-specific forms, coding, and reimbursement methodologies

Stays informed of guidelines and regulations governing billing and collections practices

Computer literacy, including Microsoft Office Suite applications and acquaintance with widely-used patient accounting/billing systems Other Key Competencies

Writes concise and grammatically correct memos, letters, reports and instructions which clearly state the intended message in a manner that is easy for others to understand

Verbally transmits ideas, instructions and information so they are clearly understood by others

Motivated to achieve individual and team goals

Maintains professional and ethical relationships with clients and staff

Demonstrates flexibility when change is required

Receptive to differing views and ideas



Major Challenges:



Easily adapting to changing circumstances and/or directives in day-to-day operations

Continuously improving skills and competencies to achieve maximum performance

Learning industry-specific concepts and their appropriate application in regular operations according to company expectations

Mastery of software applications used on a daily basis: Patient Accounting system, billing system, contract management application, Excel, document imaging, payer websites, etc.