Bellman/Van Driver - Full-time / Part-time

Purpose for the Position:

To serve hotel guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property.

Essential Responsibilities:

• Escorts incoming hotel guests to rooms.
• Assists guests with luggage.
• Inspects guest’s room to ensure that it is in order and that supplies are adequate.
• Explains features of room such as operation of radio, television, telephone, in-room movie system, etc.
• Offers information pertaining to available services and facilitates of hotel, points of interest and entertainment attractions.
• Pages guest in lobby, dining room and other parts of property.
• Deliver messages and runs errands.
• Maintains courtesy van consisting of washing, cleaning and fueling.
• Raises, lowers and ensure proper handling of American flag.
• Maintains lobby in a clean and tidy manner; this includes, but is not limited to ashtrays, trash, seating areas, front doors, floors, etc.
• Maintains the front portocochere by picking up trash, cleaning oil leaks, shoveling snow, melting ice, hosing off sidewalks, etc.
• Attends and participates in monthly front desk meetings.
• May assist other departments.
• May deliver room service orders on occasion.
• May pick up articles of laundry and valet service, and call taxi for guests.
• May transport guests about property or local area in hotel van.
• May keep record of calls for service.
• May deliver packages, suitcases and trunks.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Performs other related duties as required.

Skills & Abilities:

• Carry out specific oral or written instructions, frequently following a routine.
• Do the same task over and over, frequently in the same way.
• Get along with all kinds of people.
• Stand and walk for long periods of time.
• Lift and carry things like luggage, tray of dishes, etc.
• Use hands and fingers skillfully and easily.

Physical Demands:

Heavy Work: Exerting 50 to 100 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or greater than 25 to 50 pounds of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) and/or 10 to 20 pounds of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects.

Environmental Conditions:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75 percent or more of the time inside.