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Trainer 1, Sales Development
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | TACOMA Tacoma, Washington |
About this job
As America'™s Un-carrier, T-Mobile US, Inc. (NYSE: 'Å“TMUS'Â) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company'™s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 53 million wireless subscribers and provides products and services through 70,000 points of distribution.
Trainers are responsible for delivering New Hire onboarding to our front line Retail employees. They assume the role of a classroom facilitator, coach and supervisor. Trainers demonstrate effective leadership by educating and developing Retail employees in customer service and sales, knowledge of products, features, services, policies and procedures, multi-system navigation, and T-Mobile culture.Enterprise Core CompetenciesRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. Deliver/facilitate new hire onboarding using the provided curriculum to newly hired front line Retail employees, including products, services, and customer service skills Coach employees and gain their commitment for the flawless execution of T-Mobile's Uncarrier business strategy Provide one on one assistance and feedback to new hires Communicate regularly with Store and District Managers on New Hire Progress, including successes and opportunities Also responsible for other Duties/Projects as assigned by management / as needed.
Minimum Required Group presentation skills Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision Ability to build rapport with others and create a team environment Strong communication, organizational, motivational, and time management skills Supervisory ExperienceDesired Training delivery/facilitation & coaching experience Prior retail management experience Knowledge of adult learning principles Wireless industry background Strong working knowledge of T-Mobile applications and support systems as applicable to retail operationsEducationMinimum Required High School Diploma
Trainers are responsible for delivering New Hire onboarding to our front line Retail employees. They assume the role of a classroom facilitator, coach and supervisor. Trainers demonstrate effective leadership by educating and developing Retail employees in customer service and sales, knowledge of products, features, services, policies and procedures, multi-system navigation, and T-Mobile culture.Enterprise Core CompetenciesRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Minimum Required
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