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Team Leader (Sales and Brand) - Boston Cafe
| Hours | Full-time, Part-time |
|---|---|
| Location | Boston, MA Boston, Massachusetts |
About this job
A bank was once a place we went to manage our money. Now, we can bank anywhere life takes us, at any time – and we don’t have to interrupt our lives to do it.
As an online and mobile bank, Capital One 360 lets people bank wherever and whenever they want – but we know that it’s important to be physically connected to the communities and Customers that we serve.
As the physical face of Capital One 360, our Cafés bring banking and living together to offer a space where our Customers can recharge their bank accounts, their devices and their lives by learning new ways to save time and money, trying out our digital and financial tools, grabbing a great cup of coffee, and getting to know our Associates and each other.
We’re excited to be growing and hiring across the country to build the next generation of retail banks based on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow customers. At Capital One, you’ll join a team of savvy professionals who know how to take technology to the next level and aren’t afraid of getting there quickly.
Summary
The Sales Manager is responsible for the productivity, profitability and experience of the Capital One Café. Responsibilities and accountabilities include coaching, development, performance of all Café Associates including but not limited to their product knowledge and sales performance, advocacy efforts within the Café and their community, retail marketing and event execution. The Sales Manager trains and schedules Café Associates to achieve agreed monthly/annual goals and targets. Provides leadership across the Café business, community and in the marketplace he/she is directly responsible for. Assists in preparing budgets, sales, forecasts, strategies and operates in a matrix project management role across the Café network.
The Sales Manager will be accountable for generating new business, creating enthusiasm about the brand and operating a profitable Café.
Responsibilities:
- Develops a business plan and sales strategy for the market to achieve sales goals and profitability
- Initiates and coordinates development plans that will assist in driving traffic and creating brand awareness within the market
- Ensures tracking, monitoring and forecasting are in place to monitor the growth of the business
- Develops and implements Capital One product promotions aligned with the Bank’s goals.
- Monitors and plans against possible competitive actions
- Ensures adherence to business strategy and integrity of the brand
- Fosters collaboration across the Bank and externally with all vendors and community partners
- Manages inventory and vendor relationships
- Other duties as assigned
Qualifications
Basic Qualifications:
- High School Diploma, GED or equivalent certification or military experience
- At least 2 years of experience in people management
- At least 2 years of banking experience or at least 2 years of sales experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No Agencies Please
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.