PT Barista, Cafe Zooka - Part-time

The barista role is a guest interactive position for individuals who have a passion, understanding, and willingness to learn the legacy of Milton Hershey. Responsibilities include preparing food and beverage orders to our guests. Café Zooka within the Hershey Story museum is a spot for our guests to relax and enjoy a variety of beverages, sandwiches, baked goods, and creative desserts, all with an accent on chocolate. Café Zooka includes a chocolate bar for introducing chocolate tastings from around the world that inspired Milton Hershey.

This is a part-time year round position. The working schedule for this position may include days, evenings, weekends, & holidays based on operational needs.

Job Functions:

• Greeting all guests
• Providing general information on the history and legacy of Milton Hershey
• Serving a variety of chocolate flavors to our guests
• Learning food and beverage menus in order to explain items to guests
• Preparing food according to company standard recipes (Creating and following food preparation lists )
• Answering guest questions and offering suggestions on food products
• Handling the telephone in a professional manner
• Cashiering responsibilities including the handling of all money transactions, as well as credit cards and knowledge of the P.O.S system to properly ring in customers' orders and perform closing procedures
• Operating, maintaining, and cleaning all equipment, such as espresso and Panini machines, oven, blender, coffee maker, etc.
• Washing dishes/silverware/pots and pans whenever needed
• Maintaining a clean and orderly work area, such as emptying trash and cleanliness of restroom and dining areas to adhere to ServSafe and PA Department of Health guidelines and standards
• Handling guest complaints

Qualifications:

Basic Qualifications:

• Must be at least 18 years of age or older.

Additional Qualifications:

• Basic knowledge of food service/coffee beverages
• Minimum 6 months of customer service experience
• Previous cashier experience helpful
• Experience with POS system helpful
• Basic knowledge on the legacy of Milton Hershey
• Organizational skills and ability to multi-task
• Ability to communicate clearly in English
• Ability to work independently without close supervision
• Ability to work in a fast pace environment
• Friendly and outgoing personality

Working Conditions:

• Must be able to work a flexible schedule
• Schedule includes mornings/mid-shifts/evenings, weekends, and holidays.
• Shifts will vary between locations but may include starting shift as early as 6am to a closing shift of 7pm.
• The occasional catered banquet event after normal operating hours may require an evening shift up to 10pm.
• Must be able to stand for long periods of time.
• Physical requirements include standing and walking for 8 hour shift; bending; pushing/lifting up to 50 lbs; squatting; speaking and listening; and memorizing.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Benefits:

This position is located in Hershey, PA.