Customer Support Technician - Full-time / Part-time

Customer Support Technician - Premier Support Solutions
If you’re the tech-minded person who enjoys helping friends and family with their apps and gadgets, and mobile devices, you may be the ideal Customer Support Technician. In this role, you’ll provide what Asurion provides best: exceptional customer service and technical expertise. On the phone or via messages through our website, chat and email, you’ll work one-one with customers, walking them through their tech problems and finding solutions. The job is fun, it’s challenging, and personally and professionally rewarding. Whether customers don’t know what to do or they just don’t have time to fix it themselves, you’ll be their hero—their patient, go-to expert, helping with everything from laptops and tablets to smart phones. We’ll give you the support to help you succeed, including in-depth interactive training on the systems, applications and tools that facilitate device set up, education, and troubleshooting. If a service or feature isn’t working, you’ll help get it up and running. You’ll also be a teacher, explaining everything from device capabilities to wireless carrier data product offerings. And when you’re finished, you’ll simply log each customer’s data, including contact information, a statement of the problem and resolution, and a list of the tools you used. You’ll be a valued member of our team, too, providing feedback to the entire organization on what matters most to Asurion: our customers.

Our Customer Support Technicians are:

• Excited to touch and explore new technology
• Have an unquenchable curiosity about how personal technologies work and connect with one another
• Typically the people friends and family turn to for tech solutions
• Early adopters of new apps and technology
• Always curious to understand the latest bugs and solutions in newly released operating systems
• Personable, patient, and empathetic
• Teachers who enjoy solving technical problems
• Comfortable meeting and talking to people
• Always willing to help

Here is what you’ll need to have to qualify:

• Working knowledge or ability to learn multiple hardware platforms and operating systems, including: Windows, Android, Blackberry OS and, Apple IOS, wireless technology, wireless equipment and applications
• Ability to troubleshoot reported problems on hardware, software, OS, applications and device compatibility
• Strong decision making and problem solving skills
• Excellent computer skills (of course)
• Excellent voice and interpersonal communication skills
• Ability to retain the detailed information needed to solve complex problems
• Good organizational skills and the ability to multi-task
• Comfort with Web-based tools and search engines
• The patience to adapt to varying customer knowledge and skill levels

These are the minimum requirements for you to serve in this job:

• Minimum of 1 year of experience with complex problem solving
• Minimum of 1 year of experience delivering great customer service
• Bilingual (Spanish/English) skills a plus