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Customer Care Specialist
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Cary, North Carolina |
About this job
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com , www.news.xerox.com , www.realbusiness.com or www.xerox.com/businessservices .
Currently, we are seeking a superior Customer Care Specialist to join our team at 1200 Crescent Green Drive, Cary, NC 27518. This position is an administrative support position assisting people with inquiries regarding their Health and Welfare and Pension benefits. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Job Specifics:
* This is a FULL TIME Permanent Position supporting Open Enrollment.
* Shifts will be scheduled during our normal business operating hours anytime between 8:00 am -- 5:30 pm EST Monday -- Friday (No Weekends). Training 9:00 am -- 5:00 pm EST Monday -- Friday. Applicants must have open availability to work any hours scheduled during operating hours!
Under general direction, this individual will administer Defined Benefits (pension) and Health & Welfare benefit plans (medical, life insurance, COBRA, flexible spending accounts, etc.). Responsibilities include: the preparation and processing of cyclical deliverables; identifying, researching and resolving data discrepancy problems; reconciling applicable financial reports with third party data; researching and responding to inquiries from management, other personnel, plan participants, and the client; reviewing system test plans and control groups; performing end user testing; monitoring the quality and aging of tasks in designated systems; producing reports; developing processes and procedures from client provided documentation; coaching and/or training other team members.
Required Skills & Abilities :
* Excellent oral and written communication
* The ability to work autonomously, with little direct managerial supervision
* Organizational and time management skills with the ability to handle multiple tasks simultaneously
* Strong computer skills to include Windows, Microsoft Office, and Internet Explorer
* Prior Defined Benefits, Health & Welfare, Payroll / HR and/or other benefits administration experience preferred
* Strong math aptitude and decision making skills
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com .
Currently, we are seeking a superior Customer Care Specialist to join our team at 1200 Crescent Green Drive, Cary, NC 27518. This position is an administrative support position assisting people with inquiries regarding their Health and Welfare and Pension benefits. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Job Specifics:
* This is a FULL TIME Permanent Position supporting Open Enrollment.
* Shifts will be scheduled during our normal business operating hours anytime between 8:00 am -- 5:30 pm EST Monday -- Friday (No Weekends). Training 9:00 am -- 5:00 pm EST Monday -- Friday. Applicants must have open availability to work any hours scheduled during operating hours!
Under general direction, this individual will administer Defined Benefits (pension) and Health & Welfare benefit plans (medical, life insurance, COBRA, flexible spending accounts, etc.). Responsibilities include: the preparation and processing of cyclical deliverables; identifying, researching and resolving data discrepancy problems; reconciling applicable financial reports with third party data; researching and responding to inquiries from management, other personnel, plan participants, and the client; reviewing system test plans and control groups; performing end user testing; monitoring the quality and aging of tasks in designated systems; producing reports; developing processes and procedures from client provided documentation; coaching and/or training other team members.
Required Skills & Abilities :
* Excellent oral and written communication
* The ability to work autonomously, with little direct managerial supervision
* Organizational and time management skills with the ability to handle multiple tasks simultaneously
* Strong computer skills to include Windows, Microsoft Office, and Internet Explorer
* Prior Defined Benefits, Health & Welfare, Payroll / HR and/or other benefits administration experience preferred
* Strong math aptitude and decision making skills
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com .