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Hours Full-time, Part-time
Location tampa, Florida

About this job

Role: Clinical Advisor, RN

Assignment: Clinical Access Team

Location: Work-at-Home, Florida

Humana's dream is to help our members and our own associates achieve lifelong well-being. Use your clinical experience to work with patients and providers in a nontraditional environment where your knowledge will make a difference. Our associates know their work is vitally important; we strive to ensure we provide perfect service with one-on-one member interactions as a coach, personal nurse, or clinical advisor. Humana's Perfect Service means getting the basics done right, delivering value and quality, providing guidance on needs, and being engaged with our members. We want to help our members make the right choices to live life fully. We begin that process by connecting our members with an associate who cares.

Assignment Capsule

Be a part of our Clinical Space -- as a Clinical Advisor RN on the Clinical Access Team you will engage our members to develop lifelong wellbeing and health.

Humana is seeking a Clinical RN Advisor who will collaborate with other health care givers in reviewing actual and proposed medical care and services against established CMS Coverage Guidelines review criteria.

Telephonically assist members with access to care issues

Facilitate and assess member's clinical requests for access to care

Assess, provide education, research, and provide resolution

Work in a virtual call center environment and handle inbound calls in a call queue

Inbound and outbound calls to members, providers, internal departments working towards resolution

Key Competencies

Builds Trust : Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions.

Accountability : Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

Customer Focus : Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.

Executes for Results: Effectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraints.

Role Essentials

Active RN license in the state of Florida

Ability to be licensed in multiple states without restrictions

3 years of prior clinical experience preferably in acute care, skilled or rehabilitation clinical setting

Ability to work independently under general instructions and with a team

Role Desirables

BSN or Bachelor's degree in a related field

Health Plan experience

Previous Medicare experience and familiarity with CMS guidelines

Call center experience

Previous experience in case management, discharge planning, home health, rehab, or DME

Bilingual - ability to speak fluently in both English and Spanish

Additional Information

Humana is an organization with careers that change lives---including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you're ready to help people achieve lifelong well-being, and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.