The job below is no longer available.
You might also like
in New York, NY
- $30.13 to $33.14
Verified per hour Drift Services • 6d agoGood pay Urgently hiring Use left and right arrow keys to navigate - $30.13 to $33.14
Verified per hour Drift Services • 6d agoGood pay Urgently hiring Use left and right arrow keys to navigate 
$37.00 - $51.00Verified per hour Tender Touch Rehab Services, LLC • 2d agoUrgently hiring 5.5 mi Use left and right arrow keys to navigate- $27.00 - $38.00
Verified per hour Tender Touch Rehab Services, LLC • 2d agoUrgently hiring 5.5 mi Use left and right arrow keys to navigate - $30.13 to $33.14
Verified per hour Drift Services • 6d agoGood pay Urgently hiring Use left and right arrow keys to navigate
Guest Services Agent
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | new york, New York |
About this job
Job Summary
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The duties include but not limited to:
* Maintaining a warm and friendly demeanor at all times.
* B eing able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* E ffectively listening to, understanding, and clarifying concerns raised by employees and guests.
* A blility to multitask and prioritize departmental functions to meet deadlines.
* Approaching all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attending all hotel required meetings and trainings.
* Maintaining regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintaining high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Complying with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
* Maximizing efforts towards productivity, identify problem areas and assist in implementing solutions.
* E ffectively in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* A bility to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* A blity to cross-train in other hotel related areas.
* A blity to maintain confidentiality of information.
* A bility to show initiative, including anticipating guest or operational needs.
* Performing other duties as requested by management.
* Greeting and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
* Maintaining proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
* Answering guest inquires about hotel services, facilities and hours of operation in a timely manner.
* Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
* Reviewing Front Office log and Trace File daily.
* Answering inquires from guests regarding restaurants, transportation, entertainment, etc.
* Following all cash handling and credit policies.
* Being aware of all rates, packages and special promotions as listed in the Red Book.
* Being familiar with all in-house groups.
* Being aware of closed out and restricted dates.
* Obtaining all necessary information when taking room reservations and follow the rate-quoting scenario.
* Being familiar with hospitality terminology.
* Having knowledge of emergency procedures and assist as needed.
* Handling check-ins and checkouts in a friendly, efficient and courteous manner.
* Using proper two-way radio etiquette at all times when communicating with other employees.
* Fully comprehending and be able to operate all relevant aspects of the Front Desk computer system.
* Being able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
* Being able to complete a bucket check, room rate verification report, and housekeeping report.
* Balancing and prepare individual paperwork for closing of shift according to hotel standards.
* Maintaining and market promotions and guest programs.
* Maintaining a clean work area.
* Assisting guests with safe deposit boxes.
Education & Experience :
* College course work in related field helpful.
* Experience in a hotel or a related field preferred.
* High School diploma or equivalent required.
* Computer experience required.
* Customer Services experience preferred .
Physical requirements :
* Flexible and long hours sometimes required.
* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The duties include but not limited to:
* Maintaining a warm and friendly demeanor at all times.
* B eing able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* E ffectively listening to, understanding, and clarifying concerns raised by employees and guests.
* A blility to multitask and prioritize departmental functions to meet deadlines.
* Approaching all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attending all hotel required meetings and trainings.
* Maintaining regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintaining high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Complying with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
* Maximizing efforts towards productivity, identify problem areas and assist in implementing solutions.
* E ffectively in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* A bility to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* A blity to cross-train in other hotel related areas.
* A blity to maintain confidentiality of information.
* A bility to show initiative, including anticipating guest or operational needs.
* Performing other duties as requested by management.
* Greeting and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
* Maintaining proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
* Answering guest inquires about hotel services, facilities and hours of operation in a timely manner.
* Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
* Reviewing Front Office log and Trace File daily.
* Answering inquires from guests regarding restaurants, transportation, entertainment, etc.
* Following all cash handling and credit policies.
* Being aware of all rates, packages and special promotions as listed in the Red Book.
* Being familiar with all in-house groups.
* Being aware of closed out and restricted dates.
* Obtaining all necessary information when taking room reservations and follow the rate-quoting scenario.
* Being familiar with hospitality terminology.
* Having knowledge of emergency procedures and assist as needed.
* Handling check-ins and checkouts in a friendly, efficient and courteous manner.
* Using proper two-way radio etiquette at all times when communicating with other employees.
* Fully comprehending and be able to operate all relevant aspects of the Front Desk computer system.
* Being able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
* Being able to complete a bucket check, room rate verification report, and housekeeping report.
* Balancing and prepare individual paperwork for closing of shift according to hotel standards.
* Maintaining and market promotions and guest programs.
* Maintaining a clean work area.
* Assisting guests with safe deposit boxes.
Education & Experience :
* College course work in related field helpful.
* Experience in a hotel or a related field preferred.
* High School diploma or equivalent required.
* Computer experience required.
* Customer Services experience preferred .
Physical requirements :
* Flexible and long hours sometimes required.
* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
Your Privacy Choices