Laundry Host

Will ensure the operational abilities of the Laundry Department by preparing laundry for the hotel.

PRIMARY RESPONSIBILITIES

• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
• Arrives at work in a timely fashion in accordance with the posted schedule.
• Abides by established uniform guidelines.
• Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Hyatt Place. Displays dignity and respect of others at all times.
• Maintains a “can do” and a “guests first” attitude at all times.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
• Attends scheduled training sessions within the hotel as dictated by the brand and the hotel management.
• Must be able to stand and demonstrate well paced mobility for periods of up to four hours.
• Must be able to consistently bend, squat, stoop reach and climb.
• Must have the ability to lift and carry heavy objects.

RELATIONSHIPS

Internal: Hotel Employees: to receive information regarding guest needs or complaints.

External: Hotel Guests: to provide customer service.

QUALIFICATIONS

Education/Experience: High School Diploma or Equivalent

Certification: None

Skills:

• Interpersonal skills
• Communication
• Organizational
• Customer service orientation

PHYSICAL/COGNITIVE ACTIVITIES

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to assist prepare laundry, therefore a significant portion of the workday is spent moving about, bending, stretching and lifting, usually while standing up.

The vast majority of time is spent moving about while communicating with staff or guests. Close interaction with staff and guests is essential in this position to ensure guest satisfaction.

Lifting, pulling, or carrying items weighing approximately 15 pounds occurs a majority of the time, and lifting, pulling or assisting in carrying items weighing 50 pounds or greater occurs occasionally.

A small portion of time is spent sitting down.