The job below is no longer available.
Call Center Customer Service Representative - 3:30-Midnight
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Johnstown, Pennsylvania |
About this job
OPEN HOUSE EVENTS
PA Career Link
445 Schoolhouse Road, Johnstown, PA 15904
Thursday July 2 nd 12pm -- 3pm
Customer Service Representative
NOW HIRING Top performers to represent our pharmaceutical clients! We offer competitive hourly rate, paid training, and full benefits including perfect attendance bonus!
TMS Health, A Xerox Company, is one of the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry.
LOCATION: Johnstown, PA
SCHEDULE:
* Various shifts available
* Schedule includes four weekdays and one weekend day
* Must be willing to work Saturday OR Sunday
RESUME REQUIRED
JOB DESCRIPTION:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Provides functional guidance, training and assistance to lower level staff.
Provides assistance, training and troubleshooting support to lower level staff.
Schedules work to ensures accurate phone coverage
Monitors priority of calls and shifts escalated calls to assure resolution to problems.
Prepares standard reports to track workload, response time and quality of input.
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
The Successful Customer Care Assistant will be:
Able to demonstrate thorough knowledge of the client's healthcare products and services upon completion of a very detailed orient requisite training.
Able to multi-task while on a call: listen, communicate, troubleshoot, educate consumers on products, document clearly and accurately with attention to detail.
Able to demonstrate organizational and time management skills.
Proficient in typing an accurate summary of each customer interaction, following the proper Standard Operating Procedures (SOP).
Able to navigate between multiple screens and systems.
Proficient in Microsoft Office, Word, Outlook and Internet.
Able to learn additional relevant software computer applications and equipment.
Willing to professionally cooperate with others and work in a team environment.
Have the proven ability to professionally receive developmental and positive feedback/coaching from team coaches and supervisory staff.
Qualifications:
Recent college graduates with a Bachelor's degree welcome to apply.
Previous customer service, customer care, contact center and call center highly preferred.
Must demonstrate the ability to multitask and focused attention to detail required.
Strong verbal, written communication, and listening skills required.
Ability to meet established customer service requirements.
Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today!
PA Career Link
445 Schoolhouse Road, Johnstown, PA 15904
Thursday July 2 nd 12pm -- 3pm
Customer Service Representative
NOW HIRING Top performers to represent our pharmaceutical clients! We offer competitive hourly rate, paid training, and full benefits including perfect attendance bonus!
TMS Health, A Xerox Company, is one of the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry.
LOCATION: Johnstown, PA
SCHEDULE:
* Various shifts available
* Schedule includes four weekdays and one weekend day
* Must be willing to work Saturday OR Sunday
RESUME REQUIRED
JOB DESCRIPTION:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Provides functional guidance, training and assistance to lower level staff.
Provides assistance, training and troubleshooting support to lower level staff.
Schedules work to ensures accurate phone coverage
Monitors priority of calls and shifts escalated calls to assure resolution to problems.
Prepares standard reports to track workload, response time and quality of input.
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
The Successful Customer Care Assistant will be:
Able to demonstrate thorough knowledge of the client's healthcare products and services upon completion of a very detailed orient requisite training.
Able to multi-task while on a call: listen, communicate, troubleshoot, educate consumers on products, document clearly and accurately with attention to detail.
Able to demonstrate organizational and time management skills.
Proficient in typing an accurate summary of each customer interaction, following the proper Standard Operating Procedures (SOP).
Able to navigate between multiple screens and systems.
Proficient in Microsoft Office, Word, Outlook and Internet.
Able to learn additional relevant software computer applications and equipment.
Willing to professionally cooperate with others and work in a team environment.
Have the proven ability to professionally receive developmental and positive feedback/coaching from team coaches and supervisory staff.
Qualifications:
Recent college graduates with a Bachelor's degree welcome to apply.
Previous customer service, customer care, contact center and call center highly preferred.
Must demonstrate the ability to multitask and focused attention to detail required.
Strong verbal, written communication, and listening skills required.
Ability to meet established customer service requirements.
Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today!
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