Sales Support

Most importantly will be working the showroom. Clerical support will be secondary. Must have good presentation and good phone voice. (Interior design background a plus.) The sales support position is responsible for promoting sales to existing and new customers, serving as the primary coverage for the telephone, show room sales, taking and tracking customer orders, maintaining and soliciting new builder accounts, calculate pricing based upon company policies and supporting the outside sales functions. Essential Position Functions -Maintains working knowledge of all product lines, applications, colors, options and special order catalogs to assist showroom customers with selections within budget, home design and established builder guidelines. -Answers the telephone, directs non-sales calls to appropriate personnel and answers sales or customer phone inquiries properly and professionally. -Quotes and calculates product price and estimates following company pricing guidelines. -Creates estimates using QuickBooks. -Advises customers as to best product within budget or builder's allowance and ensures builder's authorization for any products over allowance. -Assists showroom and telephone customers with setting appointments for measurement services. -Uses vendor supplied software applications to design and produce work orders for production and communicates all orders to production for scheduling. -Contacts builders to create new accounts, completes associated paperwork and builds customer database in Excel. -Provides excellent customer service on the phone and in person to all patrons of National Home Products including accurately completing customer orders, effectively communicating return policies, estimate and pricing policies, -Obtains down payments and establishes payment terms with customers. -Promotes new and additional sales to existing clients and builds existing customer database. -Scans local papers for new housing starts, compares builders to customer list and contacts current customers to track workflow and project sales. -Creates reports and tracking spreadsheets for installation schedules. -Reviews accuracy of all orders including verifying stock and serial numbers for order input. Additional Duties -Provides phone follow-up to all customers to ensure satisfaction with products and installation services. -Serves as representative of company to collect purchase quotations from approved vendors. -Assists outside sales/estimators with proposal preparation. Designs showroom area to best meet customer needs. -Maintains up-to-date brochures and sales literature. -Maintains awareness of current business trends in community. -Performs all other duties as assigned by supervisor. Hours of availability 8a-6p, Monday through Saturday. Shifts would be 10a-6p or 8a-4:30p Pay DOE $12.00/hr+