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Part-Time Customer Service Associate
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 8320 26 Mile Rd Utica, Michigan |
About this job
At Kohl’s, we’re always looking ahead to creating the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire.
Job Description
Customer Service:
? “Smiles and Says Hi!” Contributes to customer oriented atmosphere within store by smiling and
saying hi to all customers and Associates encountered. Encourages others to smile and say hi.
? Adheres to the “Yes We Can” policy and efficiently resolves customer’s questions and requests.
Supports fellow Associates through Yes We Can actions and behaviors.
? Uses the 5 step “GREAT” program while interacting with customers: Greets Customer, Requests
Credit, Explains Email, Asks to complete the Survey and Thanks the Customer.
? Answers incoming phone calls, transfers phone calls and uses paging system in a professional
manner.
? Accepts employment applications.
? Solicits and processes quick Kohl’s Charge applications.
? Solicits e-mail addresses from customers.
? Processes credit payments and resolves customers’ credit problems. Handles payments on NSF
checks in a professional manner.
? Provides proper information and instruction to customers interested in the gift registry. Promotes
the registry to prospective clients and handles their inquiries in a professional manner and in
accordance to Company policy. Handles gift registry problems in a quick and efficient manner.
? Adheres to “2-in-a-line” standard and calls for backup when needed.
Operations:
? Ensures that all cash handling procedures are done in accordance to policy and procedure as well
as in a timely manner. Opens, closes and balances register and records information on a balance
sheet.
? Regularly identifies and informs Customer Service Supervisor and Loss Prevention Supervisor of
register variances and errors. Investigates variances and errors to help in their correction.
? Prepares funds and media for cash registers at opening and closing. Provides change for registers
and collects cash and media pick-ups. Performs register reads and resets.
? Processes daily reports generated by the COSA system. Separates and submits reports, balance
sheets, and media to the Cash and Sales Audit department.
? Maintains the Cash Office equipment in good operating condition. Informs Customer Service Area
Supervisor of any operating problems. Maintains a neat, clean and organized Cash Office.
? Ensures prompt removal of merchandise returns and holds. Makes sure all merchandise is folded,
hung, tagged and priced appropriately before returning to the sales floor.
? Processes damages and the appropriate paperwork correctly. Tags vendor return items. Call for
department to pick up returns.
Job Description
Customer Service:
? “Smiles and Says Hi!” Contributes to customer oriented atmosphere within store by smiling and
saying hi to all customers and Associates encountered. Encourages others to smile and say hi.
? Adheres to the “Yes We Can” policy and efficiently resolves customer’s questions and requests.
Supports fellow Associates through Yes We Can actions and behaviors.
? Uses the 5 step “GREAT” program while interacting with customers: Greets Customer, Requests
Credit, Explains Email, Asks to complete the Survey and Thanks the Customer.
? Answers incoming phone calls, transfers phone calls and uses paging system in a professional
manner.
? Accepts employment applications.
? Solicits and processes quick Kohl’s Charge applications.
? Solicits e-mail addresses from customers.
? Processes credit payments and resolves customers’ credit problems. Handles payments on NSF
checks in a professional manner.
? Provides proper information and instruction to customers interested in the gift registry. Promotes
the registry to prospective clients and handles their inquiries in a professional manner and in
accordance to Company policy. Handles gift registry problems in a quick and efficient manner.
? Adheres to “2-in-a-line” standard and calls for backup when needed.
Operations:
? Ensures that all cash handling procedures are done in accordance to policy and procedure as well
as in a timely manner. Opens, closes and balances register and records information on a balance
sheet.
? Regularly identifies and informs Customer Service Supervisor and Loss Prevention Supervisor of
register variances and errors. Investigates variances and errors to help in their correction.
? Prepares funds and media for cash registers at opening and closing. Provides change for registers
and collects cash and media pick-ups. Performs register reads and resets.
? Processes daily reports generated by the COSA system. Separates and submits reports, balance
sheets, and media to the Cash and Sales Audit department.
? Maintains the Cash Office equipment in good operating condition. Informs Customer Service Area
Supervisor of any operating problems. Maintains a neat, clean and organized Cash Office.
? Ensures prompt removal of merchandise returns and holds. Makes sure all merchandise is folded,
hung, tagged and priced appropriately before returning to the sales floor.
? Processes damages and the appropriate paperwork correctly. Tags vendor return items. Call for
department to pick up returns.