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Hours Full-time, Part-time
Location PHOENIX, AZ
PHOENIX, Arizona

About this job



PrideStaff is a staffing company that has been helping job seekers find meaningful and fulfilling work in their desired field since 1978. We do this by remembering what is most important: YOU! We focus on your desires and the type of company and employment you want to grow in, rather than directing you to the company that is most convenient for us. YOU are our partner and we never forget that

Logistics Company in the West Valley is looking for an Account Manager - Customer Service Liaison. This is a temp-hire opportunity starting immediately.

Mission: To maintain a positive relationship between client and our company by taking complete ownership of the relationship, efficiently processing orders, providing diligent follow-up to inquiries and actively assessing value add opportunities for growth.

• Manage all aspects of a client’s fulfillment business; Including reconciling reports, ensuring the team is meeting service levels, making sure files are loaded, maintaining pricing and billing verification.

• To act as primary liaison between the client and company staff

• Deal quickly and efficiently with client inquiries by phone, post, fax or email.

• Process client orders, including keeping them informed of delays or early fulfillment.

• Provide solutions for client issues, while maintaining and encouraging growth in the relationship.

• Proactively assess possible delays or complications and plan strategies to avoid or minimize them.

• Develop and implement new systems, procedures or working practices that improve customer service efficiency and maximize company efficacy.

• Ensure the accuracy of order records for billing purposes, occasionally negotiating an alteration to the stated price or terms.

• Develop, Monitor and Report on “metrics” and daily checklists, for measuring and monitoring company performance and service level standards such as, summary management reports that can be reviewed by other management personnel for shipping times, fill rates, daily file transfers, client correspondence, etc…

• Develop, Monitor and report with an ongoing system of gathering customer feedback such as periodic surveys; email responses, phone calls etc.

• Take ownership of the client relationship and effect control over all aspects of the client’s processing and product, develop an intimate, working knowledge of the client’s business performance, expectation and goals.

• Demonstrate effective account management practices through detailed, open exchanges with the team during daily operational conference calls.

• Order Processing

• Client Correspondence and Interaction

• Package Tracking and Tracing

• Exchanging information with various company departments and personnel

• Report maintenance and auditing

• Monitor IT Data file transfer processes as a QC measure

• Participate in scheduled, and unscheduled, conference calls with both, internal and external clients

• Daily interaction with company resources and vendors

• Onsite meetings with clients and/or company personnel at various locations

• Interact with potential company clients and vendors regarding possible future relationship

• Ability to interact effectively with both internal and external clients in a helpful, professional and authoritative manner, while maintaining a complete understanding of both, company, and client expectations.

• Ability to multi-task and take charge of all available resources to facilitate all measure and manner of request.

• Strong customer service and relationship management skills.

• Outstanding written and verbal communication skills.

• Attention to detail and ability to effectively utilize reporting tools to analyze client trends and anticipate needs.

• Effective decision making and problem solving skills.

• Ability to prioritize and efficiently manage time and projects.

• High energy and self-starter.

• Well-organized, detail oriented with excellent follow through.

• Problem solver, ability to think on your feet.

• Analytic and numbers-oriented.

• Honest, fair and able to build trust.

• Excellent people skills, team player.

• Goal oriented and driven to succeed

• Must have 3 years Account Management in a high volume transaction environment.

• Must have 2 Years Direct to Consumer, Direct Mail, Direct Marketing or Order Fulfillment experience. Knowledge of supply chain processes and systems desirable.

• Minimum 2 years Customer Service experience.

• Minimum 2 years of College required, with preference given to degree.

Pay is $15.00-$18.00 DOE

Please submit your resumes to tempeap@pridestaff.com