Customer Service Representative Job - Full-time / Part-time

Customer Service Representative needed for a contract opportunity with Yoh's client located in Exton, PA

The Big Picture - Top Skills You Should Possess:

- Customer Service Representative is required to work flexible hours
- Advanced experience in MS Word, Excel and PowerPoint
- Experience with EDI monitoring, and /or SOX reporting is a plus
- Candidate must be customer focused and possess very strong interpersonal skills to deal with internal and external customer demands
- Strong computer skills, basic math, accurate typing and keyboard skills are a necessity
- Must possess the ability to listen as well as communicate information in a clear, courteous, concise, and logical manner
- Demonstrates excellent decision making, problem solving and analytical ability skills
- Must possess time management skills with the ability to set priorities and maintain project goals

What You'll Be Doing:

- Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner
- May initiate customer contact to proactively identify and address customer needs
- Monitors the resolution process to ensure other departments follow through on requests
- The Customer Service Representative is the primary interface between our customer and the client in all matters related to inquiries, orders, product availability, warehousing, shipment status, invoicing, commercial documents and all other customer service related items for the sale of paint, paint related products and paint support systems
- Must demonstrate close interaction with Warehouse Supervisors, District Sales Manager, Field Sales Reps, and other Business personnel to insure uninterrupted shipments of material and ultimately, customer satisfaction
- Customer Service Representative is held accountable for performance in areas of productivity, quality, phone skills, and the customer perception of service
- Assigned to project work and have additional responsibilities added, such as District team work (BIPS and Free good orders) SOX reporting, OMS & EDI monitoring

What You Need to Bring to the Table:

- Must be able to work independently with minimal supervision
- Must possess team working skills to work well in a group environment in ways that their work together is efficient and productive
- Must have initiative and the ability to follow through with attention to detail; organizational skills are a must

What are you waiting for? Opportunity is Calling, Apply Now!

Recruiter: Lori Heckathorn

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more !

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: PROF

CON_W2

MONJOB

Ref: 1060527

SFSF: PROF