Sales Associate - Full-time / Part-time

Under the direction of Management, the Sales Associate's responsibilities include customer service, aisle maintenance, and product merchandising according to established department, store, and company policies and procedures.

Primary Duties & Responsibilities:

I. Responsible for customer service

• Greet every customer with a smile within 10 feet of entering front door and each department.


• In aisles, ask customers open-ended questions.


• Measure all kids.


• Show customers at least 2 different styles.


• When slow, serve customers more; when busy serve more customers.


• Suggest a shoe care item to every customer.


• Thank and ask every customer back.

II. Responsible for aisle maintenance

• Ensures that floor and all seating sections are neat and orderly, free of clutter to ensure customer and associate safety and ease in shopping.


• Organizes and straightens product on gondolas, shelves and endcaps.


• Fills and straightens all displays.


• Puts away merchandise left behind by customers in a timely manner.


• Maintains adequate supply of measuring devices, shoe horns, pads, and try-on footies.


• Researches mismates thoroughly before notifying department lead.


• Advises management of loss prevention issues; utilizes customer service to deter shoplifting.

III. Responsible for product merchandising

• Safely works shipments of new product onto shelving per Merchandise Flow Plan.


• Assists in temporary promotional pricing and permanent markdown pricing of product.


• Assists in transfers of merchandise in and out.


• Assists in setting promotional displays and product statements.

IV. Responsible for following store policies and procedures and all management direction