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Hours Full-time, Part-time
Location smithfield, Rhode Island

About this job

SUMMARY

The position is responsible for assisting store management on various operational duties and providing superior customer support for quality service, customer satisfaction and driving profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Is a leader in customer service and satisfaction

Will take an active role in training and development of charmers

Provides prompt support to store management in assisting with store promotions and visual merchandising

Takes proactive role in carrying out all company policies and setting a good example for Associates

Ensures store maintenance, cleaning and appearance is up to company standards at all times

Maintains store-level compliance with company standards of safety, security, facility maintenance, postings/notifications and other administrative duties

Handles minor customer complaints and issues, and knows how to escalate when needed

Requirements

Minimum 1 year experience in a high volume/high unit, multi-million dollar fashion retail environment is required with preferable experience in managing zone coverage and conversion of customers to purchasers

Personality and attitude that represent and consistently demonstrate Charming Charlie's core values

Create and maintain an environment where Associates enjoy coming to work every day and customers love to shop

Considerable knowledge of retail systems, HR practices and retail operations

Customer service oriented

Effective oral and written communication skills

Excellent organization and reasoning skills

Acute attention to detail -- with a strong ability to prioritize and execute tasks

Keen ability to thrive in a fast-paced, multi-tasking environment

Multi- lingual is beneficial

Must be eligible to work in the US

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