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Customer Service Manager - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Los Lunas, New Mexico |
About this job
Hastings Customer Service Managers are responsible for the supervision and m anagement of the front counter team leaders and associates working in the front counter area while maintaining a positive team atmosphere. Additionally, they are accountable for training associates and front counter team leaders to company guidelines; and maintaining the consistent execution of key personnel responsibilities.
Brand Competencies:
* Approachability
* Customer Focus
* Time Management
* Integrity and Trust
* Adaptability
Position Competencies:
* Learning on the Fly
* Timely Decision Making
* Delegation
* Conflict Management
* Action Oriented
* Composure
Key Responsibilities:
* Develops, maintains and supervises front counter customer service associates.
* Ensures customer satisfaction, thereby increasing sales.
* Responsible for effective execution of line management and efficient front counter operations.
* Ensures efficient and productive use of labor.
* Communicates associate evaluation deadlines to the responsible supervisors in a clear and timely manner.
* Ensures accurate completion of cash reporting.
* Increases rental video productivity by ensuring FCTL's manage correct drop box procedures and shelve videos in a timely manner.
* Ensures a safe, clean and secure work environment.
* Ensures accurate completion of training materials.
* Delegates actions from SWAS tours with the Manager to FCTL's/CSA's to complete.
* Responsible for posting "opportunity knocks" in common area visible to all associates.
Requirements
* High School Diploma or GED
* Previous management and hiring experience
* 1 year customer service experience
* Cash handling experience
* Excellent customer service skills
* Strong time management and organizational skills
* Ability to work in a team environment
* Must be at least 21 years of age
* Full-time availability required
* Must be able to lift up to 50 lbs. with frequent lifting and/or carrying of objects weighing up to 25 lbs
Brand Competencies:
* Approachability
* Customer Focus
* Time Management
* Integrity and Trust
* Adaptability
Position Competencies:
* Learning on the Fly
* Timely Decision Making
* Delegation
* Conflict Management
* Action Oriented
* Composure
Key Responsibilities:
* Develops, maintains and supervises front counter customer service associates.
* Ensures customer satisfaction, thereby increasing sales.
* Responsible for effective execution of line management and efficient front counter operations.
* Ensures efficient and productive use of labor.
* Communicates associate evaluation deadlines to the responsible supervisors in a clear and timely manner.
* Ensures accurate completion of cash reporting.
* Increases rental video productivity by ensuring FCTL's manage correct drop box procedures and shelve videos in a timely manner.
* Ensures a safe, clean and secure work environment.
* Ensures accurate completion of training materials.
* Delegates actions from SWAS tours with the Manager to FCTL's/CSA's to complete.
* Responsible for posting "opportunity knocks" in common area visible to all associates.
Requirements
* High School Diploma or GED
* Previous management and hiring experience
* 1 year customer service experience
* Cash handling experience
* Excellent customer service skills
* Strong time management and organizational skills
* Ability to work in a team environment
* Must be at least 21 years of age
* Full-time availability required
* Must be able to lift up to 50 lbs. with frequent lifting and/or carrying of objects weighing up to 25 lbs