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IT Operations Technician 2
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | monroe, Louisiana |
About this job
An IT Operations Technician 2 is a member of the Executive Support team and provides "VIP" IT Support to the Top 130+ clients surrounding the Office of the Chairman and the Company's Executive Leadership Team.
Although technical skills are very important to this role, an extreme focus on customer service is an absolute requirement.
Duties and responsibilities include but are not limited to the following:
Serve as a go to member of the team to resolve highly complex issues
Ability to quickly learn new technologies and serve as subject matter expert to up-skill / train other team members
Able to frequently interact and clearly communicate with all levels of Company leadership both written and verbally
Able to properly represent Executive Support in a responsive, patient, and professional manner when clients may be frustrated, confrontational, and up against deadlines
Provides flexible solutions and work-a-rounds as required to meet the needs of a dynamic environment
Able to clearly define issues in the environment and take responsibility and accountability to see the issue through resolution and engage necessary parties to resolve
Effectively prioritize and troubleshoot incidents in a fast paced, high stress environment
Looks for, identifies, and raises awareness of incidents to the Executive Support Supervisor
Rapidly escalates problems to Executive Support Supervisor when required
Mentors team members in technology and processes
Provides timely follow up and resolution to clients
Remains abreast of new technologies, resources and tools that can improve and expand the teams and one's own technical, communication and customer service skills
Identifies innovative solutions and technologies which have a positive impact on the Executive community
Job Requirements Qualifications:
5+ years of IT experience with a strong background in Customer Service and End User Support
University / Bachelor's Degree is recommended but not required
Extensive working knowledge of Microsoft Office required
Working knowledge of Mac, Apple iOS and Android devices required
EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions -- including home and wireless voice solutions and digital television -- provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Although technical skills are very important to this role, an extreme focus on customer service is an absolute requirement.
Duties and responsibilities include but are not limited to the following:
Serve as a go to member of the team to resolve highly complex issues
Ability to quickly learn new technologies and serve as subject matter expert to up-skill / train other team members
Able to frequently interact and clearly communicate with all levels of Company leadership both written and verbally
Able to properly represent Executive Support in a responsive, patient, and professional manner when clients may be frustrated, confrontational, and up against deadlines
Provides flexible solutions and work-a-rounds as required to meet the needs of a dynamic environment
Able to clearly define issues in the environment and take responsibility and accountability to see the issue through resolution and engage necessary parties to resolve
Effectively prioritize and troubleshoot incidents in a fast paced, high stress environment
Looks for, identifies, and raises awareness of incidents to the Executive Support Supervisor
Rapidly escalates problems to Executive Support Supervisor when required
Mentors team members in technology and processes
Provides timely follow up and resolution to clients
Remains abreast of new technologies, resources and tools that can improve and expand the teams and one's own technical, communication and customer service skills
Identifies innovative solutions and technologies which have a positive impact on the Executive community
Job Requirements Qualifications:
5+ years of IT experience with a strong background in Customer Service and End User Support
University / Bachelor's Degree is recommended but not required
Extensive working knowledge of Microsoft Office required
Working knowledge of Mac, Apple iOS and Android devices required
EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions -- including home and wireless voice solutions and digital television -- provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.