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in Detroit, MI

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Hours Part-time
Location DETROIT MI
Detroit, Michigan

About this job

A highly talented and driven customer service with extensive experience increasing the productivity
and
customer service efforts in busy offices. Extremely accurate and organized with strong skills in office
administration and
customer support while ensuring confidentiality and accuracy. Thrives in fast-paced environments where I can
create
an organized environment to focus on client development, client satisfaction and staff support. Self-starter
with excellent
oral and written communication skills. Experienced in creating effective, productive environments which
promote
teamwork, accuracy and efficiency. Strong in project management with the ability to prioritize and multi-task
efficiently

Performs primary customer contact functions. Maintains all billing and collection records. Prepares service orders, maintains customer accounts in the CIS system, conducts collection activities and provides all cashier functions.

PRIMARY RESPONSIBILITIES

Answer all incoming calls within standards set for key performance indicators
Respond to all customer's inquiries and complaints
Schedule and communicate service orders to the Field Service Representatives
Ensure all service orders are complete and entered into the system
Process all customer payments, prepare daily deposits, maintain cash reports
Open and distribute incoming mail
Maintain customer files in the Company system
Maintain active collections process adhering to business processes and APSC rules
Calculate, process and post customer billing adjustments
Know and abide by Company's safety policy and procedures
All other duties as assigned

KNOWLEDGE, SKILLS & EXPERIENCE

High school diploma or equivalent
Excellent communication skills
Good interpersonal skills
Good computer skills and knowledge of Microsoft Word and Excel
Good oral and communication skills
Equal Opportunity Employer Minority/Female/Disabled/Veteran