Onsite Account Representative - Vancouver, WA; Portland, OR - Full-time / Part-time

Position Description:

Energize your career with one of Healthcare's fastest
growing companies.  

 

You dream of a great career with a great company – where
you can make an impact and help people.  We dream of giving you the
opportunity to do just this.  And with the incredible growth of our
business, it's a dream that definitely can come true. Already one of the
world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing
new ways to operate our service centers, improve our service levels and help
people lead healthier lives.  We live for the opportunity to make a
difference and right now, we are living it up.

 

This opportunity is with one of our most exciting business
areas: Optum –a growing part of our family of companies that make UnitedHealth
Group a Fortune 17 leader.

 

Optum helps nearly 60 million
Americans live their lives to the fullest by educating them about their
symptoms, conditions and treatments; helping them to navigate the system,
finance their healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we do it all
with every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.

 

Are you looking to be on the forefront of reducing the cost
of healthcare through cost containment and compliance? Do you consider yourself
a critical thinker, problem solver, and process improver? Do you have the
ability to analyze numbers and identify trends while being able to build
lasting relationships? Do you want to work for one of the leading revolutionary
healthcare companies that affect every aspect of the healthcare system?

 

Our claims operations are the focal point of handling
information about services patients receive and the way those services get
paid. It's complex, detailed work. It's also fast paced and challenging. It's a
job that calls on you to be thoughtful, resourceful, team-driven and
customer-focused. To put it mildly, there is never a dull moment.

 

The Senior Recovery Resolution Representative (Regional
Account Manager) role handles information about patient services and how those
services are paid by investigating and pursuing recoveries through contact with
various parties. This role has 2 primary functions. First, you will be
reviewing and analyzing contract rates on accounts at the hospital business
office.  You will be required to use basic math in all of your daily
activities. As field-based employees who work onsite at our client's offices;
relationship building is another crucial function of the position. Acclimating
to our client's environment and learning about their primary goals and
objectives is essential, and ensures a successful partnership. Regional Account
Managers are responsible for regular communication with client contacts at all
levels to follow-up on open AR, discuss reporting and any assigned projects
etc.  We offer the latest tools along with the most intensive training
program in the industry and nearly limitless opportunities for advancement.
This position also offers quarterly incentives based on performance.

Primary Responsibilities:

Plan, prioritize, organize and complete work to meet
established production goals or quotas in a fast pace and ever changing
environmentProvide expertise in credit balance adjudication by
reviewing, researching, and resolving all types of accounts as well as
providing resolution outcomes for health plans, commercial customers and
government entitiesEstablish professional working relationships to ensure
operational efficiencyAnticipates customer needs and proactively identifies
solutionsAccounts receivable follow up and resolutionAnalyze and identify trends and provide reporting as
necessaryEnsure adherence to state and federal compliance
policies, reimbursement policies and contract compliance

*Working in Vancouver, WA and Portland, OR

Requirements:

High School diploma/GED1+ years of Customer Service or Claims or Collections
experience Basic Computer and Windows PC applications; Word, Excel,
OutlookTravel 25% of the time; training in Tennessee for 3
straight weeks

Assets:

Previous experience working in a client facing role
and/or working onsite at a client site1+ years of experience in healthcare claims billing
 or an operations based environmentHealthcare finance experience with a focus in auditing
and/or analysisBachelor's Degree

Soft Skills:

Ability to work in a dynamic environment both
independently and in a group settingStrong Communication and Customer Service skillsAn analytical and strategic thinkerAbility to do basic math and think analytically and
strategically

Physical Requirements and Work Environment:

Frequent speaking, listening using a headset, sitting,
use of hands/fingers across keyboard or mouse, handling other objects,
long periods working at a computerService center environment with moderate noise level
due to Representatives talking, computers, printers, and floor activity

At Optum, you will perform within an innovative
culture that's focused on transformational change in the Healthcare system. You
will leverage your skills across a diverse and multifaceted business. And you
will make contributions that will have an impact that's greater than you've
ever imagined.

 

Diversity creates a healthier atmosphere: All qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or expression, marital
status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a
drug-free workplace. Candidates are required to pass a drug test before
beginning employment.