Customer Service Specialist Job

Customer Service Specialist needed for a contract opportunity with Yoh's client located in Wilmington, DE

The Big Picture - Top Skills You Should Possess:

- Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience

- Previous knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process is preferred.
- Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
- Knowledge of SAP-R3 preferred
- Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores
- com experience is a plus
- This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries
- Some travel may be required, however would be infrequent if at all

What You'll Be Doing:

Customer Focused liaison promoting and implementing Functional Excellence in the CSR role. Provide domestic customer service according to the needs of the Business and Customers. Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing

- Responsibilities include responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, rebate processing and monitoring sales orders through the order fulfillment process
- This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service
- Resolution of invoice discrepancies and deductions, sample processing, attending S&OP meetings
- Customer Service Rep must obtain a thorough working knowledge of the domestic system and all applicable policies and procedures
- Experience in systems, order entry, country requirements, pricing, documentation and invoicing is required
- A thorough understanding of the Quality System and multi-business experience is preferred
- This position offers the incumbents the opportunity to become proficient in many areas including various instances of SAP-R3
- The CSRs have the opportunity to learn and work in multiple businesses
- This position will work with all levels of SBUs including, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers' needs while maintaining quality standards

What You Need to Bring to the Table:

- Ability to identify areas for improvement and implement change
- Must possess excellent organization skills to provide accurate follow-up, understand inventory management
- Ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers
- Required: High school education; previous customer service experience
- Preferred: Bachelor's degree in business; SAP experience

What are you waiting for? Opportunity is Calling, Apply Now!

Recruiter: Lori Heckathorn

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more !

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: PROF

CON_W2

MONJOB

Ref: 1060838

SFSF: PROF