Inside Sales Rep and Retention - Full-time / Part-time

As America'™s Un-carrier, T-Mobile US, Inc. (NYSE: 'œTMUS'ÂÂ�) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company'™s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 53 million wireless subscribers and provides products and services through 70,000 points of distribution.

Here we grow again......Our friendly and knowledgeable Direct to Business Reps let their interpersonal skills shine as they build long-term relationships with our small to mid-sized business clients. By using resources, knowledge of products and services, and sales skills, you help retain and grow these important T-Mobile customers across the U.S. In this role you'll be empowered to solve problems independently and make decisions that you consider to be in the customer's best interest. You'll also be able to keep up to date with our ever-evolving technology and translate this information into terms your customers can understand. You will be evaluated on your ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work must be consistently completed in accordance with T-Mobile's core values. Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Creates satisfaction and loyalty among business clients through effective proactive engagement with business decision-makers and timely response to of a variety of customer inquiries. Utilizes both inbound and outbound calling to maintain contact with clients for the purpose of developing and expanding a buying relationship.

Uses provided database to analyze business client need and offer appropriate products and services, with emphasis on growing business and revenue. Competence in professional communication via telephone and email required.

Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information. Accuracy and efficiency in data entry required.

Successfully completes continuing training to maintain knowledge of products, services, and sales approaches. Uses automated Knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile's productivity and quality standards.*'1/2Attains productivity and sales goals based on targeted metrics. Meets/Exceeds all departmental goals and business objectives.

Demonstrates positive and cooperative behavior with customers and coworkers. Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.

Appropriately disburses adjustments and credits as appropriate within established limits and criteria.

Utilizes negotiation and problem solving skills in order to ensure customer retention and loyalty. Quickly and effectively resolves customer issues.

Six months to one year of Sales & customer service experience

Ability to thrive in a lively working environment and multi-task. Self-starter with independent ability to meet strong deadlines with detail and effectiveness

The flexibility to work varied shifts as assigned

Professional verbal and written communication skills, including keyboard ability to type a minimum of 30 words per minute with accuracy

High School Diploma/GED