Entry Level Opportunity for Writers - Full-time / Part-time

We have a full-time/part-time opening for a Entry Level Opportunity for Writers.

Must be able to work various shifts per week.

If you are interested in a stable, long term opportunity with career potential, and would like to put your writing skills to use, then apply today! You would be a great fit for this position if you: - Excel in written communication - Value accuracy and efficiency - Pride yourself in your ability to research and resolve issues - Thrive in a fast-paced and dynamic work environment Job Summary As a Correspondence Specialist, you will be responsible for researching and resolving issues presented in borrower correspondence, gathering requested information, and handling any disputes or complaints. Once you have compiled such information, explanations and resolutions, you must compose complete and accurate responses to that correspondence. Correspondence Specialists work together as a team, and often rely on one another for information or direction as to how to resolve issues. While each specialist has an assigned team lead, there are generally multiple members of the management team available if assistance is needed. Key Accountabilities  Responds to written inquiries, requests for information, disputes, and general complaints received from borrowers in accordance with established policies and regulatory requirements.  Investigates and resolves a variety of issues, including problems related to escrow, fees and charges assessed to loan, account balance and payment application, and Adjustable Rate Mortgage (ARM) information.  Reconciles payment histories for missing or mis-posted payments.  Writes response letters to borrowers in a professional, accurate and courteous manner, including copies of requested documents.  Records pertinent information and action taken in response to borrower's dispute or inquiry in the loan record maintained in loan servicing system. Required Qualifications  Proficient in Microsoft Word and Outlook  Must have excellent business writing, grammar and spelling skills  Skill to type 50 words per minute Experience in Mortgage Servicing a plus! We reward top talent like you by medical/dental/life/vision benefits, highly competitive pay, and career stability. We provide an unparalleled support network for our employees with free career training and dedicated Talent Managers who will work with you to develop your potential. If you're ready to join a well-respected company where you look forward to working with your close-knit team each day, apply today!