Guest Ambassador - Full-time / Part-time

What will I be doing?

Provide exceptional service by greeting and directing all guests to appropriate designated areas, as they enter the hotel lobby.  Escort guests and VIP's to desired locations throughout the hotel.   Provide primary support with answering any questions guests may have while in the lobby area. 

• Welcome guests to the hotel with a warm welcome, smile, and positive attitude. 

• Expedite guests waiting in line to appropriate desk. Ensure guests do not wait in line when it is not necessary (e.g. to turn in keys, to get a paper, to obtain internet password, etc.). 

• Greet customers, vendors, guests and team members in a manner in which will promote the highest level of customer service.

• Provide exceptional customer service and have working knowledge of Hotel Operations.

• Must be able to facilitate traffic in the hotel lobby for the segmented guests and locations.

• Ability to build instant rapport with guests projecting a professional company image.

• Provides guests with answers to questions about the area as well as be able to give accurate directions to area attractions and facilities.

• Carries out a reasonable request by management of which the employee is capable of performing.

Basic qualifications

High School diploma or equivalent.

Minimum of one year experience in the hospitality industry.
Ability to work a flexible schedule to include nights, weekends, and holidays.
Must be able to stand for long periods of time.

Microsoft office experience  

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values

• Quality

• Productivity

• Dependability

• Customer Focus

• Teamwork

• Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Grand Vacations is the preeminent vacation ownership and Club Membership brand of the Hilton Worldwide portfolio. Ownership of a deeded real estate interest provides Members with a lifetime of unsurpassed vacation advantages via the most innovative, flexible, global Club program in the industry. Club Members choose when and where to vacation, enjoying the comfort and convenience of residential-style resort accommodations in select, renowned destinations. Each Club property provides a distinctive setting, while signature elements remain consistent, such as high-quality guest service, spacious residences and extensive on-property amenities. From exciting Orlando and dynamic Las Vegas, to the laid-back lifestyles of Hawaii and California, or the cosmopolitan glamour of New York City and South Beach, we take pride in offering our guests a superior vacation ownership program in the worlds most celebrated locations. For those aspiring to the good life, Hilton Grand Vacations offers a passport to endless vacation memories.

Hilton Grand Vacations is one of Hilton Worldwides ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of providing others with a superior vacation experience, you may be just the person we are looking for to work as a Team Member with Hilton Grand Vacations.