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Assistant Manager, Housekeeping - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | chicago, Illinois |
About this job
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World at Residence Inn by Marriott.
JOB SUMMARY
Entry level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Assisting in Managing Housekeeping Operations and Budgets
* Assists in all lost and found procedures.
* Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
* Inventories stock to ensure adequate supplies.
* Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
* Works effectively with the Engineering department on guest room maintenance needs.
* Understands and complies with loss prevention policies and procedures.
* Ensures all employees have proper supplies, equipment and uniforms.
* Assists in supervising an effective inspection program for all guestrooms and public space.
* Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary.
* Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
* Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
Ensuring Exceptional Customer Service
* Handles guest problems and complaints seeking assistance from supervisor as necessary.
* Assists in the review of comment cards and guest satisfaction results with employees.
* Sets a positive example for guest relations.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JOB SUMMARY
Entry level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Assisting in Managing Housekeeping Operations and Budgets
* Assists in all lost and found procedures.
* Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
* Inventories stock to ensure adequate supplies.
* Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
* Works effectively with the Engineering department on guest room maintenance needs.
* Understands and complies with loss prevention policies and procedures.
* Ensures all employees have proper supplies, equipment and uniforms.
* Assists in supervising an effective inspection program for all guestrooms and public space.
* Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary.
* Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
* Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
Ensuring Exceptional Customer Service
* Handles guest problems and complaints seeking assistance from supervisor as necessary.
* Assists in the review of comment cards and guest satisfaction results with employees.
* Sets a positive example for guest relations.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.