Senior Customer Service Representative - Full-time / Part-time

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. Ranked #127 on the Fortune 500, Capital One is one of the nation’s top 10 banks and has one of the most widely recognized brands in America. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work. 

As a Senior Customer Service Representative you will be responsible for answering inbound calls from customers in a call center environment who have general account inquiries, requests to negotiate terms, such as APR or credit limit, or close their account. Provide customer service and uses consultative sales techniques to retain customers. Use computer programs to view account specific information, and documents any changes to the customer's account. 

Responsibilities: 
- Provide excellent customer service to existing customers 
- Sales (perform account level research and advise customer of products and services that may benefit them) 
- Attend team meetings 
- Stay abreast of all changes, developments and enhancements for all systems, products and upgrades. 
- Update account information and complete accurate documentation 
- Review documentation, ensuring loans meet policy guidelines, (giving customer and dealer approval to use loan) 
- Effective time management 

Please apply with a resume!

Qualifications

Basic Qualifications: 
- At least a High School Diploma, GED, Equivalent Certification, or Military experience 

Preferred Qualifications: 
- 2 years post-high school education or Associate Degree 
- 1 year experience customer service in Financial services or 1 year of banking experience
- Proficient MS Office

- 2 years’ experience in customer contact environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.