Assistant Branch Manager I

Responsibilities

At Citizens Bank we empower colleagues to be the best they can be, each and every day. We are a leader in the financial services industry and we know that in order to work with the top talent, we need to provide top-ranking benefits and culture.

As an Assistant Branch Manager, you'll be responsible for the daily operations, and opening and closing of the branch. This includes management of Tellers (including Teller Manager) of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Partner with the Branch Manager to promote mentor and coach staff to achieve sales success. Assist in breaking down quarterly goals to weekly sales goals for branch sales staff. Manages and maintains schedule of branch staff to ensure proper coverage. Fosters a motivated, diverse team environment. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Manages and ensures customer issues and questions are addressed to a satisfactory resolution. Coordinates special events such as Customer Appreciation Day. Reports to Branch Manager.

We believe that creating a Good Workplace is not just Good Banking, it's Good Business.

As an Assistant Branch Manager your primary responsibilities include:

Create a Service Environment : Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success

Manage a High Performing Team : Show accountability by taking ownership of the business and willingness to make customer-focused decisions when needed

Coach and Develop to Drive Results : Assist colleagues in achieving their developmental goals and career aspirations

Qualifications

Required Skills/Experience:

3 years sales and service experience

Supervisory experience required in Retail or Branch Banking environment

Partners with Branch Manager to take ownership of the customer experience

Coaches to achieve sales excellence and ensuring the delivery of world class customer service

Maintain an active role through partnerships with community and civic organizations

Ability to work all branch operating hours, as needed, including weekends and some evenings

Ability to travel, as needed, to required trainings and/or other branch locations

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining an unique identifier from the NMLS

Preferred Skills/Experience:

Associate's or Bachelor's degree preferred Education:

High School degree or equivalent required

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Varies, will include evening and weekend hours

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.