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in Indianapolis, IN

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Hours Full-time, Part-time
Location Indianapolis, Indiana

About this job

Team Lead, Operations & Visual

Job Summary and Mission:

At Teavana we aspire to a life more flavorful, more colorful and more delicious. We are students of the world of tea---respecting its ancient traditions and reimagining them for new tea enthusiasts.

Teavana became part of the Starbucks family in 2012. Tea has always been part of Starbucks heritage---the company was founded as Starbucks Coffee, Tea and Spices in 1971. Our goal to share the vibrance of super-premium tea with more people is well underway. And there are many opportunities for you to take part in it. The Team Lead will serve as a Manager on Duty and provides sales floor, visual and operational supervision as required. They will support the store team by fostering a positive work environment, modeling the Teavana sales process, and acting in accordance with Teavana guiding principles.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

* Responsible for maintaining personal sales levels and has the ability to drive store results through others. * Leads by example and follows the Enhanced Sales Process, fully executing each step to ensure each customer experiences the Tea Journey that meets their needs as defined by the customer type. * Responsible for serving as Manager on Duty in addition to opening and closing the store in accordance with company standards. * Sets a fast pace for quality and efficiency on non-selling tasks to ensure maximum productivity that does not detract from store sales. * Provides motivation, coaching, and recognition to the team to reward good behavior and to redirect when needed. * Observes, coaches and provides feedback to partners to improve customer experience and sales results. * Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. * Assists in developing team members to execute Teavana Sales process with a sense of urgency by prioritizing, simplifying and following-up to increase sales and achieve store sales targets. * Provides input to General Manager regarding opportunities for coaching to the store team to achieve operational goals. * Monitors, maintains and follows Teavana policies and procedures, including cashing handling, safety and security policies and procedures. * Applies problem solving framework to identify and solve store problems appropriately. * Understands and consistently demonstrates the importance of sampling to sell. * Anticipates customer and store needs by constantly evaluating environment and customers for cues. * Maintains regular and consistent attendance and punctuality.

Operational Team Lead Responsibilities

The Team Lead Operations position contributes to Teavana's success by ensuring store inventory is organized and maintained according to Teavana standards to facilitate easy and effective replenishment. This role will lead all shipping, receiving, company recalls, and all stock areas while helping the store to achieve sales objectives.

* Ensures proper storage and organization of all stock is maintained at all times including any off site stock rooms. * Manages all weekly shipments ensuring they are processed to floor ready standards and stocked in the proper place on the sales floor or in stock room(s) within 24 hours of receiving. * Monitors open Purchase Orders to prepare for incoming orders and correct any errors. * Ensures completion of all stock transfers including proper handling of damaged and defective merchandise, labeling product in the back room, under and over stock. * Ensures Barista or appropriate Team Member is rotating, dating, and organizing the back stock tea according to Teavana planogram and store specific stock needs. * Responsible for training all team members and team leads on the responsibilities of stock standards. * Responsible for ensuring all new promotional marketing collateral and product has arrived, is clearly labeled, and properly stored prior to the roll-out. * Communicates regularly with peer team and General Manager about operational issues, observations, insights, and suggestions. Communicates and behaves in a way that promotes a unified store management team.

Visual Team Lead Responsibilities The Visual Team Lead position contributes to Teavana's success by ensuring the overall store visual integrity. This role will uphold Teavana's brand image by leading store cleanliness standards, adhering to Teavana's merchandising guide, and ensuring maintenance of store fixtures.

* Maintains integrity of Teavana visual displays while implementing and complying with Visual Merchandise Manual. * Adjusts visual presentation to consistently ensure proper product placement; including times of markdowns and other company visual campaigns. * Maintains ongoing inventory of all fixtures and visual elements for the location and corrects problems when appropriate, utilizing established maintenance procedures. * Ensures store is a neat, clean and safe environment for all Partners and customers at all times by implementing a cleaning schedule for the store. * Responsible for training all team members and team leads on the responsibilities of visual presentation standards.

Requirements

Summary of Experience:

* Previous retail experience (1 year) * Experience selling (1 year) * Experience leading and coaching teams (6 months -- 1 year)

Required Knowledge, Skills and Abilities:

* Ability to create a positive work environment. * Ability to demonstrate excellent customer service. * Demonstrated ability to sell and increase sales in a retail environment. * Demonstrates ability to prioritize and handle multiple tasks and work with a sense of urgency. * Ability to communicate effectively under pressure. * Ability to lead teams and effectively delegate. * Ability to listen to feedback and take constructive action toward improvement. * Demonstrates ability to follow up on assigned tasks. * Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and overnight shifts.

Starbucks Corporation is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities.

We are an Equal Opportunity Employer. Please view Equal Employment Opportunity Posters provided by OFCCP

here .