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Assistant General Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Paradise Valley, Arizona |
About this job
Position Title:
Assistant General Manager
Full-time/Part-time:
Position Description:
The Coffee Bean & Tea Leaf Assistant General Manager assists the General Manager in managing the retail store operations to company standards. The Assistant General Manager is responsible for managing a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and Team Members. The Assistant General Manager assists the General Manager in creating the tone and personality of the store by being an advocate of training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles. The Assistant General Manager is responsible for leading all Team Members in the efficient and profitable operation of The Coffee Bean & Tea Leaf store to which he/she is assigned.
The Assistant General Manager is responsible for assisting the General Manger in maintaining the key business areas listed below:
Store Operations
* Assists the General Manger in driving sales volume growth according to established Company budgets and objectives.
* Is sales driven and generates a sales environment in stores through customer engagement.
* Assists the General Manager in planning and executing all sales promotions effectively and efficiently.
* Assists the General Manager in monitoring and analyzing business daily, managing a profitable operation by controlling expenses, maintaining acceptable cost percentages and inventory levels according to Company standards to grow store EBITDA.
* Assists the General Manager in planning and executing all sales promotions effectively and efficiently.
* Assists the General Manager in monitoring all cash & media, conducting audits as necessary.
* Maintains a clean well-merchandised store, following visual presentation plans and standards.
* Assists the General Manager in identifying staffing needs, recruiting, interviewing and hiring qualified candidates.
* Completes all necessary operational paperwork utilizing given tools as necessary.
Product:
* Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.
* Ensures that all customers are educated on our products and services, by demonstrating their understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.
Service:
* Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly, and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items.
* Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.
* Maintains the established Company objectives for providing the Total Quality Experience and Customer Experience reporting.
* Creates relationships within the community to promote the brand and their store.
Environment:
* Demonstrates the ability to lead, communicate and champion The Coffee Bean & Tea Leaf's Guiding Principles and Standard Operating Procedures, maintaining a positive morale and professional attitude.
* Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Home Office as necessary.
* Ensures proper Team Member coverage, scheduling according to the needs of the business, maintaining target labor costs and matrix requirements.
* Assists the General Manager in promoting safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any Team Member incidents.
Leadership
* Establishes effective and positive communication amongst all Team Members. Will actively use all Training Programs in order to develop leaders amongst fellow Team Members. Must be able to prioritize projects, delegate responsibilities and possess effective problem solving/decision making abilities.
* Communicates The Coffee Bean & Tea Leaf's Vision, inspiring Team Members to perpetuate our Guiding Principles.
* Continually develops Team Members, establishing specific performance objectives, measuring Team Member performance regularly.
* Coaches and counsels Team Members for improved performance, documenting developmental plans as necessary.
* Conducts meetings as necessary to ensure a cohesive work environment.
Requirements:
* College education preferred. 3 years retail management experience required.
* Basic computer skills required.
* Successfully completes The Coffee Bean & Tea Leaf's Manager In Training Program.
* Must be able to work overtime, including weekends, evenings and special events as needed.
* Possess and maintain valid CA driver's license; runs errands, when needed.
* Well-organized and detail-oriented and able to multi-task.
* This position will require frequent standing and use of hands and arms.
* Must be able to lift up to 30lbs and frequently bend and twist from the waist.
* Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
* Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects.
* Must be able to verbally communicate and be able to understand (read and write) English.
Assistant General Manager
Full-time/Part-time:
Position Description:
The Coffee Bean & Tea Leaf Assistant General Manager assists the General Manager in managing the retail store operations to company standards. The Assistant General Manager is responsible for managing a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and Team Members. The Assistant General Manager assists the General Manager in creating the tone and personality of the store by being an advocate of training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles. The Assistant General Manager is responsible for leading all Team Members in the efficient and profitable operation of The Coffee Bean & Tea Leaf store to which he/she is assigned.
The Assistant General Manager is responsible for assisting the General Manger in maintaining the key business areas listed below:
Store Operations
* Assists the General Manger in driving sales volume growth according to established Company budgets and objectives.
* Is sales driven and generates a sales environment in stores through customer engagement.
* Assists the General Manager in planning and executing all sales promotions effectively and efficiently.
* Assists the General Manager in monitoring and analyzing business daily, managing a profitable operation by controlling expenses, maintaining acceptable cost percentages and inventory levels according to Company standards to grow store EBITDA.
* Assists the General Manager in planning and executing all sales promotions effectively and efficiently.
* Assists the General Manager in monitoring all cash & media, conducting audits as necessary.
* Maintains a clean well-merchandised store, following visual presentation plans and standards.
* Assists the General Manager in identifying staffing needs, recruiting, interviewing and hiring qualified candidates.
* Completes all necessary operational paperwork utilizing given tools as necessary.
Product:
* Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.
* Ensures that all customers are educated on our products and services, by demonstrating their understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.
Service:
* Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly, and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items.
* Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.
* Maintains the established Company objectives for providing the Total Quality Experience and Customer Experience reporting.
* Creates relationships within the community to promote the brand and their store.
Environment:
* Demonstrates the ability to lead, communicate and champion The Coffee Bean & Tea Leaf's Guiding Principles and Standard Operating Procedures, maintaining a positive morale and professional attitude.
* Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Home Office as necessary.
* Ensures proper Team Member coverage, scheduling according to the needs of the business, maintaining target labor costs and matrix requirements.
* Assists the General Manager in promoting safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any Team Member incidents.
Leadership
* Establishes effective and positive communication amongst all Team Members. Will actively use all Training Programs in order to develop leaders amongst fellow Team Members. Must be able to prioritize projects, delegate responsibilities and possess effective problem solving/decision making abilities.
* Communicates The Coffee Bean & Tea Leaf's Vision, inspiring Team Members to perpetuate our Guiding Principles.
* Continually develops Team Members, establishing specific performance objectives, measuring Team Member performance regularly.
* Coaches and counsels Team Members for improved performance, documenting developmental plans as necessary.
* Conducts meetings as necessary to ensure a cohesive work environment.
Requirements:
* College education preferred. 3 years retail management experience required.
* Basic computer skills required.
* Successfully completes The Coffee Bean & Tea Leaf's Manager In Training Program.
* Must be able to work overtime, including weekends, evenings and special events as needed.
* Possess and maintain valid CA driver's license; runs errands, when needed.
* Well-organized and detail-oriented and able to multi-task.
* This position will require frequent standing and use of hands and arms.
* Must be able to lift up to 30lbs and frequently bend and twist from the waist.
* Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
* Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects.
* Must be able to verbally communicate and be able to understand (read and write) English.