Customer Service Associate - Full-time / Part-time

POSITION PURPOSE: 
Respond to inbound phone calls for HomeDepot.com by capturing sales and resolving customer issues. 

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES: 

• Provide superior customer service while taking inbound calls for order placement and product inquiry 
• Help customers resolve post-order issues such as returns 
• Research and clearly communicate product information 
• Answer inquiries while accurately maintaining and updating the customer database 
• Convey a sense of urgency while responding to customer needs 
• Use policies as a guide to reach the best solution when assisting customers 
• Accurate and efficient data entry 
• Ask probing questions and overcome objections 
• Maintain customer-centric attitude at all times 
• Additional tasks and projects as assigned 

WORK SCHEDULE:

• Five days per week including one or two weekend day every week 
• Hours will range between 6:00 AM and 2:00 AM

MINIMUM QUALIFICATIONS: 

• Must be eighteen years of age 
• Must have high school diploma or equivalent 
• Must pass the pre-employment Drug Test 
• Must pass the pre-employment Background Check 
• Must pass pre-employment tests, if applicable 
  
  KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES: 
• Pleasant and professional telephone etiquette 
• Customer First attitude 
• Take charge attitude; enjoys the challenges that a customer service job can present 
• Flexible, open-minded and solution-oriented with the ability to adapt to a fast-paced Internet environment 
• Problem-solving and strong analytical abilities 
• Excellent judgment and decision making skills 
• Strong verbal and written communications skills 
• Strong computer and computer software knowledge, skills and abilities 
• Basic typing skills (30 wpm) 
• Regular and punctual attendance 
  
  PREFERRED QUALIFICATIONS 
• 1 year customer service experience in an inbound call center environment 
• 35+ wpm typing skills 
• Experience, hobbies or training in the home improvement industry 
• Experience in retail or inside sales