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Store Protection Specialist SOUTH TYLER TX - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Tyler, Texas |
About this job
GENERAL PURPOSE:
The Store Protection Specialist provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. Responsible for greeting customers, deterring opportunity for theft by physical presence in a company issued vest/uniform, and monitoring the Code 50 policy. Partners with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage by embracing company values and the Loss Prevention 4 Key Objectives.
ESSENTIAL FUNCTIONS:
Mitigating Theft & Fraud
*Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity.
*Gather theft indicators and use internal and external intelligence to positively impact shortage trends.
*Effectively communicate with store leadership and members of the Loss Prevention team.
Maintaining a Safe & Secure Environment
*Provide a visible presence at store entrances/exits and on sales floor in a company issued vest/uniform monitoring for potential safety issues.
*Provide assistance to store leadership to maintain a safe and secure environment for associates and customers.
Minimizing Operational Shortage
*Increase associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives.
*Observe and provide feedback on proper checkout procedures for customers and associates.
Developing Great Teams & Partnerships
*Provide excellent customer service by greeting customers and answering questions.
*Regular involvement with internal and external triad partners. May include, but not limited to, conference calls, meetings, store visits, etc.
* Other duties as assigned to support Loss Prevention initiatives.
COMPETENCIES:
*Communication Skills
*Customer Service Focus
*Self-Confidence
*Conflict Management
*Self-Control
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
*High School diploma or equivalent education
*Demonstrated ability to work effectively both independently and within a team in a fast-paced environment
*Strong written and oral communication skills
*Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
*Excellent customer service skills
*Demonstrated ability to effectively problem solve
*Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing
QUALIFICATIONS AND SPECIAL SKILLS PREFERRED:
*Retail experience or similar training
*Loss Prevention/security work experience and/or training in a retail setting
*Possession of current and valid security guard registration card
PHYSICAL REQUIREMENTS:
*Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)
*Must be able to reach, raise and lower objects weighing up to 25 lbs. above shoulders from one level to another
*Must be able to regularly twist, bend, stoop, kneel, and crouch; Frequency and duration will vary based on business needs
SUPERVISORY RESPONSIBILITIES:
None
The Store Protection Specialist provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. Responsible for greeting customers, deterring opportunity for theft by physical presence in a company issued vest/uniform, and monitoring the Code 50 policy. Partners with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage by embracing company values and the Loss Prevention 4 Key Objectives.
ESSENTIAL FUNCTIONS:
Mitigating Theft & Fraud
*Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity.
*Gather theft indicators and use internal and external intelligence to positively impact shortage trends.
*Effectively communicate with store leadership and members of the Loss Prevention team.
Maintaining a Safe & Secure Environment
*Provide a visible presence at store entrances/exits and on sales floor in a company issued vest/uniform monitoring for potential safety issues.
*Provide assistance to store leadership to maintain a safe and secure environment for associates and customers.
Minimizing Operational Shortage
*Increase associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives.
*Observe and provide feedback on proper checkout procedures for customers and associates.
Developing Great Teams & Partnerships
*Provide excellent customer service by greeting customers and answering questions.
*Regular involvement with internal and external triad partners. May include, but not limited to, conference calls, meetings, store visits, etc.
* Other duties as assigned to support Loss Prevention initiatives.
COMPETENCIES:
*Communication Skills
*Customer Service Focus
*Self-Confidence
*Conflict Management
*Self-Control
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
*High School diploma or equivalent education
*Demonstrated ability to work effectively both independently and within a team in a fast-paced environment
*Strong written and oral communication skills
*Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
*Excellent customer service skills
*Demonstrated ability to effectively problem solve
*Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing
QUALIFICATIONS AND SPECIAL SKILLS PREFERRED:
*Retail experience or similar training
*Loss Prevention/security work experience and/or training in a retail setting
*Possession of current and valid security guard registration card
PHYSICAL REQUIREMENTS:
*Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)
*Must be able to reach, raise and lower objects weighing up to 25 lbs. above shoulders from one level to another
*Must be able to regularly twist, bend, stoop, kneel, and crouch; Frequency and duration will vary based on business needs
SUPERVISORY RESPONSIBILITIES:
None