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Sr Manager, Statistical Support
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bellevue, WA Bellevue, Washington |
About this job
As America'™s Un-carrier, T-Mobile US, Inc. (NYSE: 'Å“TMUS'Â) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company'™s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.
This Position is Located at T-Mobile's Corporate Offices in Bellevue, WARelocation is Available!Responsible for supporting the Operations organization's continuous improvement initiatives utilizing a broad range of data sources, analytical methods, and business approaches to deliver actionable recommendations to executive sponsors. A Senior Manager, Operational Insights has broad expertise and unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups. Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others. Provide analytical support (including analytical systems development)by dissecting and structuring a wide range of complex business problems, extracting and analyzing data from a variety of sources, utilizing facts/data to derive a conclusion, and constructing presentations that distill complex analytical findings into communications that are intended to inform and influence decisions related to policy, procedure, and business practices. Responsible for identifying operational opportunities to improve customer experience and reduce cost to serve, initiating and leading cross-functional projects to drive continuous improvement and creating models and processes to measure and communicate improvement. Typically requires a minimum of 12+ years of related experience. At this level, post-graduate coursework may be expected.
QualificationsMinimum Required
This Position is Located at T-Mobile's Corporate Offices in Bellevue, WARelocation is Available!Responsible for supporting the Operations organization's continuous improvement initiatives utilizing a broad range of data sources, analytical methods, and business approaches to deliver actionable recommendations to executive sponsors. A Senior Manager, Operational Insights has broad expertise and unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups. Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others. Provide analytical support (including analytical systems development)by dissecting and structuring a wide range of complex business problems, extracting and analyzing data from a variety of sources, utilizing facts/data to derive a conclusion, and constructing presentations that distill complex analytical findings into communications that are intended to inform and influence decisions related to policy, procedure, and business practices. Responsible for identifying operational opportunities to improve customer experience and reduce cost to serve, initiating and leading cross-functional projects to drive continuous improvement and creating models and processes to measure and communicate improvement. Typically requires a minimum of 12+ years of related experience. At this level, post-graduate coursework may be expected.
- Manages a team of analysts
- Typically requires a minimum of 12+ years of related experience. At this level, post-graduate coursework or equivalent is be expected.
- Develop analysis plan and execute them independently for large and strategic projects
- Guide querying data from relational databases (Teradata, MS SQL server). Demonstrate strong competency and comfort working with and analyzing large sets of data.
- Manage data validation and data cleansing
- Lead data mining, analysis and modeling to drive business insights
- Develop executive level presentations
- Present complex and customized analytical findings
- Manage ongoing operational support
- Manage operational reporting
- Contribute to continuous improvement initiatives
QualificationsMinimum Required
- Highly proficient in SQL and 10+ years experience working with relational databases (Teradata, Oracle, MS SQL server) and large data sets
- Experience with scripting languages
- Highly proficient in Excel and Power Point
- MUST HAVE: Extensive experience with statistical methods and analysis tools
- Highly skilled in report development and data analysis
- Excellent communication skills (verbal and written)
- Management experience
- Experience with Customer Service in telecommunication or equivalent (Preferred)
- Bachelors Degree.
- Quantitative, Business or computer-related field such as mathematics, econometrics, statistics, operations research, or computer science.
- Advanced Degree preferred - MBA (Statistics, Operations Research)