The job below is no longer available.
You might also like
in San Antonio, TX
- $100,000+
Verified per year Ancira Chrysler Jeep Dodge RAM • 9h agoUrgently hiring 14.7 mi Use left and right arrow keys to navigate 
$15est. per hour Kindred Hospital San Antonio • 2d agoUrgently hiring 14.7 mi Use left and right arrow keys to navigate- $19
Verified per hour Kindred Hospital San Antonio • 2d agoExcellent pay Urgently hiring 14.7 mi Use left and right arrow keys to navigate - $18
est. per hour HealthMarkets • 4d agoUrgently hiring 14.7 mi Use left and right arrow keys to navigate - $15.00
Verified per hour CONDUENT • 4h agoUrgently hiring Use left and right arrow keys to navigate
Customer Service Agent (SPN) job in SAN ANTONIO
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | San Antonio, Texas |
About this job
The ServiceLive SPN (Select Provider Network) Specialist I assists in staffing all required Select Provider Networks (SPNs), as specified by the business. The Specialist I proactively contacts and responds to SPN-invited Providers regarding the opportunity to apply for membership into the SPN and also discuss the required approval process. The Specialist I also reviews and validates provider application information and supports providers with inquiries received via phone and/or email.
Responsible for administration and client services of Select Provider Networks
JOB DUTIES/RESPONSIBILITIES:
* Proactively contacts prospective service providers via outbound phone calls and/or email in order to communicate the benefits of joining the SPN network.
* Interacts with service providers and to encourage completion of SPN application requirements and track and manage the provider SPN membership through to its completion.
* Follows up with applicants and conducts over the phone prescreening interviews for purposes of validating criteria for SPN entry.
* Reviews individual application progress, monitors applications for critical qualifications, credentials or certifications and contacts applicants to advise them on requirements, status, and procedures, as applicable through the use of documents, reporting and data in various databases.
* Reviews customer requests in specific geographic areas and for specific product types; identifies service provider gaps and provide feedback to business leaders on replenishment strategies for the purposes of meeting the requirements of the SPN.
* Perform other duties as assigned.
REQUIRED SKILLS:
* 2+ years sales and customer service experience required
* Negotiating skills
* Ability to exercise independent judgment, interpret reports and identify trends, and research complex issues
* Excellent keyboard familiarity and data entry skills
* Computer skills, including proficiency using the Internet and Microsoft Office applications
* Strong verbal, written and telephone communication skills
* Clear speaking voice, with a good command of the English language
* Ability to perform multiple tasks with strong attention to detail
* Ability to periodically work flexible schedules based on business needs
* Ability to maintain a professional image at all times
* Frequent sitting, some standing and walking, bending and reaching as necessary
* Ability to frequently use fingers and hands to manipulate computer and telephone equipment
* Ability to communicate with customers and co-workers while continuously wearing a telephone headset
PREFERRED SKILLS:
* Some college or Associate degree
* Telemarketing, Sales, or Recruiting Experience
* Bilingual (Spanish)
* Experience with home-related services or small business understanding
* Customer Service and recruiting or sales experience
* General administrative duties experience
EEO EMPLOYER
Responsible for administration and client services of Select Provider Networks
JOB DUTIES/RESPONSIBILITIES:
* Proactively contacts prospective service providers via outbound phone calls and/or email in order to communicate the benefits of joining the SPN network.
* Interacts with service providers and to encourage completion of SPN application requirements and track and manage the provider SPN membership through to its completion.
* Follows up with applicants and conducts over the phone prescreening interviews for purposes of validating criteria for SPN entry.
* Reviews individual application progress, monitors applications for critical qualifications, credentials or certifications and contacts applicants to advise them on requirements, status, and procedures, as applicable through the use of documents, reporting and data in various databases.
* Reviews customer requests in specific geographic areas and for specific product types; identifies service provider gaps and provide feedback to business leaders on replenishment strategies for the purposes of meeting the requirements of the SPN.
* Perform other duties as assigned.
REQUIRED SKILLS:
* 2+ years sales and customer service experience required
* Negotiating skills
* Ability to exercise independent judgment, interpret reports and identify trends, and research complex issues
* Excellent keyboard familiarity and data entry skills
* Computer skills, including proficiency using the Internet and Microsoft Office applications
* Strong verbal, written and telephone communication skills
* Clear speaking voice, with a good command of the English language
* Ability to perform multiple tasks with strong attention to detail
* Ability to periodically work flexible schedules based on business needs
* Ability to maintain a professional image at all times
* Frequent sitting, some standing and walking, bending and reaching as necessary
* Ability to frequently use fingers and hands to manipulate computer and telephone equipment
* Ability to communicate with customers and co-workers while continuously wearing a telephone headset
PREFERRED SKILLS:
* Some college or Associate degree
* Telemarketing, Sales, or Recruiting Experience
* Bilingual (Spanish)
* Experience with home-related services or small business understanding
* Customer Service and recruiting or sales experience
* General administrative duties experience
EEO EMPLOYER
Your Privacy Choices