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in Phoenix, AZ
Rep, CMS Fraud Prevention - Full-time
•30 days ago
Hours | Full-time |
---|---|
Location | Phoenix, AZ Phoenix, Arizona |
About this job
Fraud Prevention Representatives routinely engage cardmembers for the purpose of verifying potential fraudulent activity on accounts identified as having potential suspicious activity identified by the various detection systems. Representatives initiate cardmember contact by means of an automated dialer, and/or inbound calls resulting from automated voice messages, text or email alerts. Representatives are required to utilize specific call handling procedures for the purpose of mitigating potential fraud losses while branding the Discover Product to create a rewarding and engaging experience for our customers. Ensure adherence to all Security related policies & procedures
Utilization of active listening skills and appropriate acknowledgment statements
Demonstrate good problem solving and relevant conversational skills
Ability to recognize and adapt to the various channels in which customer contact is initiated
Qualifications
-Good analytical, verbal, and written communication skills
-Must have acceptable attendance, behavior and performance
-Must be adaptable and able to see the benefits of change
- Must be able to multitask different computer systems at the same time, while handling call volumes
- Flexible schedule with open weekend availability
Evening Work Schedule Availability.
Shift times are 3:30pm-12:00am, 5:30pm - 2:00am.
Training starts 10/12/15 from 12:30pm-9:00pm for four weeks.
Internal Applicants:
*** Time in position has been waived for this posting ***
Please submit a copy of your last P.E. and availability sheet to Tim E. Smith in H.R.
Employment is contingent upon successfully passing a criminal background and past employment verification. We promote a drug free work environment. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.