Dispatcher 1 Job - Full-time

Posting Job Title:Dispatcher 1
Requisition #: 169833BR
Posting Location: Van Nuys, CA, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

The Time Warner Cable Southern California Operations- West Region currently seeks a Dispatcher for our Technical Operations Department.

This position is based out of the Van Nuys, CA office.

Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY:

To effectively route daily customer appointments (work orders), manage technician routes and workload within designated timeframes utilizing computerized workforce management applications.

ESSENTIAL JOB FUNCTIONS:

• Perform daily routing of field service work orders using WorkAssure.

• Manage technician routes using WorkAssure to ensure customer commitments are met (i.e. install and service calls).

• Assist field personnel with completing scheduled appointments within designated time frames and ensure that management is kept informed of potential problems.

• Contact appropriate technicians to resolve system/plant outages by following established procedures.

• Build work orders and confirm available schedule dates on referrals, new orders and reschedules for technical personnel in accordance to established procedures.

• Contact customers to confirm scheduled appointments and verify plant up when outages are reported fixed.

• Log and disseminate information regarding plant down (planned and unplanned) to all appropriate field and customer contact personnel.

• Assist customer service with escalated request in a timely fashion.

• Contact customers to confirm scheduled appointments, trouble shoot and verify plant up when outages are reported fixed .

JOB REQUIREMENTS:

• Minimum of High School diploma or equivalent from an accredited organization required.



• One or more years of experience working in a fast-paced customer support environment requiring heavy telephone, e-mail, or face-to-face interaction required.

• Excellent verbal, written and interpersonal communication skills required.

• Pleasant telephone manner and proven ability to promote a positive company image on a consistent basis required.

• Ability to prioritize, organize and perform multiple tasks simultaneously required.

• Ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required.

• Ability to quickly acclimate to change

• Ability to work all shifts including evenings and weekends required.

• Knowledge of CSG and CSG’s WorkAssure or other computerized workforce management application is preferred.

• Technical aptitude or working knowledge of cable, internet / modem preferred.

FCC Unit_TWC: 6329
Controlling Establishment ID: 00380 - Van Nuys Covello St

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status