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Customer Account Representative - Bilingual - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Saginaw, Texas, United States Saginaw, Texas |
About this job
At Rent-A-Center, our business is centered on service and we’re passionate about what we do. Our environment is fast-paced and offers ample opportunity to grow and develop, with top-performers entered into training programs to accelerate advancement to management.
As a Customer Account Representative, you would be responsible for:
• Maintain accurate records of customer account activity, to include current and past due accounts
• Review past due accounts and communicate in person and via phone with the customers to promote timely payments
• Collect customer payments on a timely basis and meet daily/weekly collection standards Complete customer service calls in a timely manner as assigned
• Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
• Deliver merchandise to customer homes in Company provided vehicle as assigned
• Install and set up merchandise, and instruct customers on proper use of merchandise
• Pick-up merchandise from customer homes as assigned
• Greet and assist customers on the sales floor
• Obtain new rental orders on the sales floor and over the phone
• Complete rental agreements as required
• Prospect for new business by telemarketing and distributing print materials
• Refurbish merchandise to like new condition
• Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials
• Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash
Our coworkers also enjoy a total rewards package that includes:
• Industry-leading pay ranges for all positions
• Sundays off
• Paid sick/personal days
• 10 days paid vacation after one year
• Employee discount plan
• Great benefits with 401 (k) and company match Job Qualifications
• Must be at least 19 years of age
• High school diploma or GED
• Friendly with great communication skills in English and Spanish
• Excellent customer service skills
• Valid state driver’s license and good driving record
• Must be able to lift and move (push/pull) heavy items and merchandise as needed
• Typically works 45 hours a week depending on business needs
As a Customer Account Representative, you would be responsible for:
• Maintain accurate records of customer account activity, to include current and past due accounts
• Review past due accounts and communicate in person and via phone with the customers to promote timely payments
• Collect customer payments on a timely basis and meet daily/weekly collection standards Complete customer service calls in a timely manner as assigned
• Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
• Deliver merchandise to customer homes in Company provided vehicle as assigned
• Install and set up merchandise, and instruct customers on proper use of merchandise
• Pick-up merchandise from customer homes as assigned
• Greet and assist customers on the sales floor
• Obtain new rental orders on the sales floor and over the phone
• Complete rental agreements as required
• Prospect for new business by telemarketing and distributing print materials
• Refurbish merchandise to like new condition
• Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials
• Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash
Our coworkers also enjoy a total rewards package that includes:
• Industry-leading pay ranges for all positions
• Sundays off
• Paid sick/personal days
• 10 days paid vacation after one year
• Employee discount plan
• Great benefits with 401 (k) and company match Job Qualifications
• Must be at least 19 years of age
• High school diploma or GED
• Friendly with great communication skills in English and Spanish
• Excellent customer service skills
• Valid state driver’s license and good driving record
• Must be able to lift and move (push/pull) heavy items and merchandise as needed
• Typically works 45 hours a week depending on business needs