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Verified per hour
Customer Support - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | San Francisco, CA San Francisco, California |
About this job
Job Description:
- You will be joining the customer service team at a growing start-up in San Francisco. You will be helping with what they categorize as Tier II support. This will be an 100% emails!
- Tier I is outsourced and they handle all general inquiries, but if they can't solve a problem that is when they send it to Tier II for support (you).
- Currently there are 700 Tier I agents around the world, and this team of 25 in San Francisco is supporting all of those escalated cases (they are busy!).
- Part of the job will be researching answers that customers have and getting back to them in a timely manner.
- Expected e-mails per day: 40
Training:
- You will be trainied for 4 weeks on the company's products. 2 weeks of Tier I training and product knowledge, 1 week of Tier II and shadowing, and 1 week of doing and shadowing.
- After week 4, you will be expected to be fully ramped up.
Hours:
9am - 6pm, 4 days a week. You will have to work one weekend day but you can work from home on that weekend day.
Work Environment:
The company has a start-up office feel, but they are out of the start up phase. They have two floors in a high rise in downtown SF. It's a very casual atmosphere.
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