Front Office Supervisor - Full-time

Sheraton Park Hotel at the Anaheim Resort

Job overview

Front Office Supervisor is responsible for ensuring that consistent high quality customer service is delivered. This individual provides guidance and leadership for the front office staff.

Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operation.

What you will be doing

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Supervise desk clerks and work load during shift. Complete shift check-lists as specified.
• Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals.
• Update daily group information; maintain and be familiar with future group files.Monitor and prepare group requirements and relay necessary information to effected departments and individuals. 
• Print cashiers report and verify balances.Verify all banks and deposits accordingly.
• Monitor key control to maintain hotel security.
• Respond to guest questions regarding the hotel.Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation.
• Maintain good working relationships and open lines of communication with all other departments.
• Train, cross-train, and re-train (when necessary) all Front Desk Personnel.
• Assist Front Desk and/or Front Office Manager when necessary.
• Complete associate audits for check in and check out and regularly have one-on-one meetings to ensure they are following brand standards.
• Assist the Front Office Manager and Assistant Manager with carrying out new policies and procedures for the front desk team.

Requirements

• High School education or equivalent experience.
• 1-2 years supervisory experience in a Hotel or other customer relations position.
• Type a minimum of 35wpm. IBM data entry experience desirable.
• Ability to communicate in English.Second language desirable.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Ability to handle cash and credit transactions.
• Ability to enforce all company rules and SOPs.
• Supervisory skills.

This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer