Service & Operations Representative 2 - Baltimore, MD

Position Description:UnitedHealth Group is working to create the Healthcare system of tomorrow and you can help. Already Fortune 17, we are totally focused on innovation and change.  We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of inspired individuals, we're building a high-performance Healthcare system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.  Join with us and start doing your life's best work.Position is for an In & out bound call center, most of the calls will be out bound. We make out bound calls for Vision orders that have missing information on orders from our providers. We also, make out bound calls for orders that have been delay in the process. Example: Backorder, Disc. material or waiting on materials from our providers. We make edits to our vision system(s) on the orders. We complete order returns for return materials and unsolicited materials that have been sent from out providers. Positions in this function support the vision operations (retail vision stores, production lab) of the business. Only employees who are represented by a Union should be in this function.Primary Responsibilities:Limited work experience.Works on simple tasks using established procedures.Depends on others for guidance.Work is typically reviewed by others.The hours for this position will be 10:30am to 7:00pm.

Required Qualifications:High School Diploma/GED.1+ year of Call Center Customer Service experience.Experience using a computer, including the ability to navigate through, sort, and filter Microsoft Excel spreadsheets.6+ months experience working in a professional team environment.6+ months experience using a telephone and computer simultaneously to perform the job duties.Preferred Qualifications:Optical knowledge. Data Entry experience.Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.