Ecommerce QA Manager

 Want to know what it’s like to work in IT at The Home Depot?

POSITION PURPOSE –

The Home Depot is the leading retailer in home improvement across all channels - stores, online, and mobile. Online technology is a strategic investment area for the company and the driving force behind our interconnected retail strategy. We are looking for highly qualified technical leaders and innovators to help grow one of the largest, fastest-growing ecommerce web sites in the world.Home Depot's Supply Chain portfolio is complex and huge.  As you can imagine demand for efficient and cost effective solutions is ever growing, i.e., deliver the right merchandise at right time with the least cost at the right store. 

We are seeking world-class talent looking to build a career with the world’s largest home improvement retailer. As a QA Manager you will build, lead and drive Quality Assurance within Homedepot.com. You will develop and execute software test plans across various software applications. You will manage test strategies, testing standards, testing procedures, test approaches and define how to ensure overall assurance meets delivery expectations. When suitable apply process improvements and build upon the team’s ability to deliver work and ensure that delivery is fit for use by our customers. With a focus on quality and speed you will bring knowledge of current automation trends and practices. In applying your knowledge you will grow system virtualization, headless automation and general automation to new heights. Identify areas having automation gaps and research/determine industry tools that can be applied.

The position oversees and manages 50+ resources and manages relationships with other QA groups/teams across the enterprise. This role requires collaboration with matrix teams and applying advanced problem-solving techniques and coordination with other core team members to resolve system issues, maintain complex business logic and identify and implement innovative solutions. Manages cross team perceptions, issues and risks. Demonstrate an ability to create, manage and track multiple projects and communicate their overall status. Identify critical success factors for quality assurance and apply pragmatic solutions to deliver results.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -

• Build and maintain relationships with business partners and product managers
• Build and maintain relationships with IT peers both within Online and other related areas
• Coach and motivate associates and develop future leaders within the organization.
• Manage SDTC and ensure change is implemented within the applicable frameworks and processes
• Maintain and share knowledge of the quality technology landscape, including a constant review of the latest technologies and their potential impact or leverage
• Build a quality roadmap that supports the delivery of business’s roadmaps
• Ensure project teams are properly resourced and guided to success, including managing issues and removing roadblocks, developing work plans, technical specifications/tools, etc.
• Ensure status reporting is accurate and is properly disseminated to key management partners
• Manage annual budget
• Continually optimize team composition of associates and onshore/offshore contract resources, including growing associates’ skills, providing them opportunities to meet their career objectives, and rewarding success

PREFERRED QUALIFICATIONS -

• 10 plus years’ experience in related field; 3 to 5 of which is in a manager capacity
• Bachelor's degree in Computer Science or related field preferred
• Ability to manage 50 FTE team, strong ability to run existing systems and support project implications
• Ability to motivate teams that support multi-hundred million dollar business
• Abiltiy to set goals and metrics then track and measure results
• Develop talent through work assignments, setting clear expectations and consistently raising expectations
• Ability to attract, motivate and retain top talent
• Experience with on-shore/off-shore support and development arrangements
• Experience with management of large-scale e-Commerce or web platform
• Test Tool proficiency: HP QC, QTP, Selenium, iTKO, Documentum, Endeca and an mid/large scale eCommerce platform a plus
• Tecnical proficiency: Unix, PERL, KSH, Borne Shell, Java, Javascipt, DB2, Oracle, SQL Server, etc.
• Experience with open source test tools

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -

• Working knowledge of an eCommerce platform
• Problem solving and analytical skills
• Presentation, facilitation and writing skills
• Project management- estimating, planning, controlling, and execution
• Expert proficiency with the Home Depot software architecture, methodology, and governance process
• People leadership/supervisory skills
• Knowledge of MS Office
• Coflict mitigation
• Team mentoring

NATURE AND SCOPE -

• Typically reports to a Senior Manager, or Director
• Typically have supervisory responsibilities for quality assurance associates at all levels
• Typically requires frequent persuasion or influencing of others
• Typically procedures for analyzing situations and making conclusions are diverse
• Typically considers among many different options or procedures when solving problems
• Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

MINIMUM QUALIFICATIONS -

• Must be eighteen years of age or older.
• Must pass the Drug Test.
• Must successfully complete any required training or orientation courses.

EDUCATION REQUIRED -

• The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. 

YEARS OF RELEVANT WORK EXPERIENCE - 10+

PHYSICAL JOB REQUIREMENTS -

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about
• On rare occasions there may be a need to move or lift light articles. 

ADDITIONAL QUALIFICATIONS -

• 2-5 years of experience in a manager capacity