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in Nashville, TN
Medical Assistant - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Nashville, TN Nashville, Tennessee |
About this job
Aerotek Professional Services is currently hiring for Healthcare Call Center Representatives for a large company located in Nashville, TN.
We are looking for candidates who have customer service experience in a healthcare setting.
Candidates must be flexible with working an 8 hour shift between 5am - 8pm. This position is Monday- Friday.
The responisbilities for this role are listed below:
- Responds to authorizations and referrals from VA and providers regarding all aspects of the VA program.
- Places outbound phone calls to beneficiaries and providers as needed within contractual timelines.
- Makes appointments for beneficiaries using the CHCS/Appointing module for primary and specialty care in accordance with VA appointing guidelines.
- Schedules appointments and follows up with providers for receipt of medical consult reports for the VA.
- Ensures accurate data entry and completion of authorization data from customer information, medical records, referral/authorization forms
- Obtains consult reports within required turnaround times.
- Contacts providers to obtain missing medical referral reports to comply with contractual timelines.
- Analyzes reports and conducts research to ensure accurate documentation of the beneficiary's clinical information.