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in Warrendale, PA

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About this job

Position:

Customer Service Representative

Location:

Pittsburgh, PA

Reports to:

Customer Service Manager

STARTING NOVEMBER 9 2015

Brief Description:

The Customer Service Representative is responsible for developing and maintaining excellent customer relations. In addition, they are responsible for retaining existing customer base by satisfying customers concerns quickly and completely, expanding the business through satisfied customers and referrals.




Primary Duties and Responsibilities:

Answer incoming calls including billing and invoicing, changing account information, account retention, and a diversity of customer related calls.


Troubleshoot technical inquiries and schedule service calls with customers.


Save accounts of customers that are attempting to cancel.


Responsible for following up with existing customers in regards to installations, service calls, alarms, testing systems and special problems to ensure we are meeting our promises and expectations.


Handle customers problems from beginning to ending solution by listening to the customer, defining the problem, resolving the problem and following up with the customer.


Call customers to proactively provide customer service.





Qualifications:

Customer service experience (Call Center a plus)


Excellent communication and phone skills.


Computer skills (Microsoft Office).


Minimum typing speed of 35+wpm.


Good problem solver and strong negotiator.


Ability to multi-task/keep calm under pressure.


Independent thinker and motivated self-starter.


Ability to work diverse hours from 6am - 12am, including holidays.


Work schedules alternate periodically as a result of shift bids.



Education Requirements:

High School Diploma or equivalent.